Embassy Suites by Hilton Hotels in Tigard

Super awesome staff. The hotel was packed but the staff was well prepared and couldn't have been more welcoming and helpful. This was my first stay at this hotel. First time to Portland, also. If I ever go back to Portland I will chose this hotel because of the staff, specifically Sherif Samy, the front desk supervisor. What a joy to have met this gentleman. I had a mix-up with my dates and booked a hotel for the wrong date for my trip to Portland. Luckily, there was a room at this hotel available and Sherif couldn't have been more helpful with my special requests. I had expiring credits with two of my credit cards that I wanted to use but needed my final bill split between two cards. You never know how well someone will understand your request when you are asking for a slightly different procedure than normal. In my case, I had to spend a certain amount and then have the bill split between two different cards to fully use my credits. Both Sherif and the equally great gentleman who checked me in the night before understood what I was doing perfectly. They both explained my final bill and how they would be splitting my room charge. There really was no need for me to ask Sherif Samy to confirm before I checked out that my invoice would be split between two cards but I was spending more than I normally would for a room and Sherif was sympathetic and double checked for me. He showed such great care and appreciation for me, that I was truly moved. Not only did Sherif give me comfort from knowing my final billing would be handled correctly, he gave me the most unexpected gift of all. It's silly, but I was wearing a very inexpensive t-shirt I got from Target almost 2 years ago. I hardly ever wear the shirt but anytime I do, I always get compliments on the design. Then, people always ask where I got it and are floored to learn I got it at Target. Well, Sherif did the same. He complimented my shirt but went on to explain why he liked it so much. Turns out, I was wearing a shirt with Egyptian symbols depicting the pyramids and sun. I had no idea and this most certainly explains the uniqueness of the shirt and why so many people have complimented me on it. Then, Sherif showed me his personal pictures of the pyramids and Egypt. He was such a joy, and meeting him was the best treat of my whole stay at this hotel. The breakfast was wonderful. Despite the hotel being sold out, I had no problem finding a seat for breakfast or getting food. A waffle machine would have been nice but honestly, the choices were plentiful. I got a very generously portioned pasta salad the night before from the bar that was enough for two meals. The young woman working the bar who took my order on June 29, 2024 was just as great to meet as Sherif. Despite the full hotel, I was the only person at the bar/restaurant. She offered me water while I waited and made sure I always had a refill without ever asking. I will be back at this Hotel because of the staff if I e