Guest User
April 6, 2025
The service was very good. After adding WeChat in advance to communicate the situation, the housekeeper Xiaoyu came to the parking lot to pick us up, arranged the cruise ship and luggage, and rowed the boat into the hotel. My family of 6 chartered a boat for half an hour, which was very good. In addition, they arranged room upgrades for all three rooms for me, as well as a very convenient location on the first floor. I am very grateful for this.
The layout of the hotel is very good, with a view at every step. The room facilities are very good, and there is a free mini bar. What I want to praise in particular is that there are seats for the elderly in the shower room. There are many luxury hotels I have stayed in, and this is the first one to arrange such seats! And I brought two elderly people in wheelchairs, and both rooms were arranged with such seats, indicating that the hotel itself has sufficient inventory of accessories.
When going to the main street, the housekeeper will also help call a car and assist in locating the restaurant to get a number. But the disadvantage is that the battery car belongs to the entire scenic area. The hotel does not have an independent battery car, which means that the housekeeper can only pull the luggage on the flatbed car to pick up the luggage at the parking lot, and tourists can only walk. For a hotel at this price, the experience is not very good, but it is estimated that this should be a problem of unified management of the scenic area. The road from the battery car station in the scenic area to the main street is a bit difficult for the elderly in wheelchairs, so tourists with wheelchairs may need to consider it.
Speaking of breakfast, I went there during the Qingming Festival, so it was not a set meal, but a semi-buffet breakfast. The breakfast tasted very good, but compared with the hotels and resorts of the same price of 3-4k, there are indeed not many categories. It may be because the number of guest rooms is not large overall, and too many categories are not cost-effective.
If I go to Wuzhen again, I will still choose this hotel. It is still necessary to live comfortably when going out to play. I also hope that the overall management of Wuzhen will arrange a separate battery car that can drive to the parking lot since a dedicated parking lot has been arranged for luxury hotels. The management fee generated by luxury hotels is still worth the increase in room prices corresponding to the service experience, and guests will be willing to pay for it.
One more wordy sentence, luxury hotels have dedicated parking lots, so can't there be dedicated entrances? I was tired of queuing for more than half an hour from the south gate of the scenic spot to the parking lot... The hotel itself is fine, and the part of the periphery that is unified by the scenic spot is very lagging
Original TextTranslation provided by Google