Aluasun Torrenova

We went in mid Sept with our 10mth old baby. Margo, receptionist who checked us in, was very helpful and friendly. Room faced the street and we had problems with boy racers driving by on two nights blasting horns and music then driving away at 1-2am (the hotel is pretty much couple of streets away from Magaluf so what do you expect on a weekend?!). Apart from that, the rooms were spacious, clean and had pretty much everything you need for your stay (had to pay to use safe though). They provided us wth travel cot for baby and it was clean and comfortable (baby slept well in it). The housekeeping ladies were fantastic!! (Thank you!). Very friendly, because our baby still needed naps throughout day, we were in the room on few occasions when they knocked and they made sure they didn't wake them up when we were exchanging towels and rubbish in/out rooms at the door. All inclusive included 3 alcholic drinks at the restaurant. Beer or wine. Food was hot, few options for cold food or hot food and range of food. Paella....OMG, it was delicious (think I had that every night!)!! Only downside is food for kids... only chips, or fired stuff and some fruit, bread or cheese/ham or pasta. So if you have a younger kiddos who you might need to watch on healthier food intake, you might need to bring own baby pouches but older kiddos should be fine as they could probably check out the adult side. Staff always came to say hi to our kid and made us feel welcome, and they did that with every kid around us too which was really nice especially when parents like us were on our first holiday with a kid and stressed at meal times sorting everyone out. Great location for beach and shops. Hotel is on a hill but you're between the Magaluf beach ***** and the Palma Nova beach ***** so you're not far from options. Mini Supermarket literally right opposite the hotel so it's fine for nipping out to get snacks and drinks to top up for room. Entertainment ... The staff were brilliant as well!! Things going on throughout day. Kids half hour mini disco most nights but it was on from 830pm so we only went on 2 of the nights and sat at the bar for a drink. There was a quiz night on one of the nights after it. Pool was brilliant. Smaller pool at the bottom with slides for kids. Middle pool was shallow (max 0.5m depth) which we went everyday as was deep enough for adults to sit in (waist height) and not too deep for holding kid in. Alot of other families with young children like us were here. The bigger pool at the top were mainly adults and older kids. Lifeguard in small and big pool. Very clean. Some people did put towels down and went away for hours but for mid Sept, it wasn't too busy that we couldn't get loungers throughout day. Gym, mini arcade and soft play next to restaurant so things to do after meal times or to kill some time out of the sun. Everywhere was clean (soft play was a bit smelly towards the end of the day but that was because some parents went

Rooms were okay, bed comfy, food nothing to our liking, terrible for kids, I asked if they did kid food except chips, puddings disappointing, actually got told there was a McDonald about 20 mins away from a couple on holiday.so took kids there just so they could actually eat something.reception staff lovely Jose and iza, and both very helpful, Entertainment team (2) sally and Andre’s brilliant with the children, kids loved them, unfortunately it was cold kids went in kids pool once but was really cold for them, Thomas cook advertised all inclusive it isn’t all inclusive, ur allowed 3 drinks free with lunch and dinner but that’s only beer and wine!! Have as many soft drinks as u like but alcohol they charge for the new law!! Not that we were told by holiday company Very disappointed with parts of the holiday!!!

This is a very good hotel. It’s my first time travelling in school holidays and my goodness the hotel was busy! We had a room overlooking the pool which was great, no frills in the room but very clean and met all our needs. The food at the buffet was really varied. I often get bored of hotel buffets as a vegetarian but there was even a lot of selection for me. They had themed nights like Japanese, Spanish etc. The entertainment crew worked relentlessly hard. A good mix of stuff for kids and adults. We never got to grips with where to meet for kids club but my son was reluctant to go so I didn’t try very hard. There is a big pool plus a shallow baby pool and another shallow one with a few water slides for little kids. Lots of sunloungers with umbrellas but with it being so busy, it was definitely nabbing a lounger by breakfast vibes. It was a shame at the pool, you could only get a buffet snack bar lunch, no a la carte - even if all you wanted was a salad or chips. It is a 5 minute walk to the lovely beach of Palma Nova (a bit of a hill for buggies and wheelchairs but not horrendous). There were lots of restaurants along the promenade. It seemed to attract quite a stylish crowd. A highlight for my son was hiring little sit in electric cars that you could drive up and down the street for €15. We would walk along there until 10 o’clock and felt very safe. It is close to Magaluf but as long as you turn left out of the hotel and head to Palma Nova, you wouldn’t know. All in all, a great hotel.

I would definitely go back to this hotel again. All inclusive food was always ok and, on special occasions, fantastic. For me, however, I’d go back just for the service, genuinely helpful and friendly with bright bilingual staff. They were exceptional. It’s worth noting that some of the nighttime entertainment acts were surprisingly good. Maybe that’s a Majorca thing as bars out we’re good too. Local beaches were close, safe and attractive