A25 - 29 Thac Bac Sapa

The location near town and attractions is convenient, with access to various destinations. Guests appreciate the excellent and friendly staff. The breakfast is simple yet pleasant with a good selection and quality.

My experience at this hotel was incredibly disappointing right from the start. They advertised with a photo of another hotel, and I only realized upon arrival that I had not booked the one I intended. When I confronted the manager about the misleading photos, he responded disrespectfully, suggesting that I must have been drunk when booking because the rooms were obviously different. It was a terrible way to handle a customer concern. Despite my request to cancel the non-refundable booking, the manager was uncooperative and insisted I stay. During my stay, I witnessed him pulling the same trick on five other customers. He then offered me the "best" room in the hotel, which turned out to be far from it. The room had multiple issues, including excessive layers of paint, humidity stains, malfunctioning doors, and a non-functional television. The bathroom was dirty and covered in mold, and the bed was incredibly uncomfortable, with springs poking through. To cover up the smell of smoke from the air conditioning, they had placed a heavily scented candle in the room, which only made matters worse. The breakfast experience was equally terrible. The limited options included soup and poorly cooked eggs, and the conditions were unhygienic, with moldy tablecloths. On the second day, they moved me to a different room, but it had the exact same problems as the previous one. Upon checking out, they suddenly informed me that they only accepted cash, nearly causing me to miss my ride. The manager's attempt to justify this policy was unconvincing and felt like another evasion of responsibility. In conclusion, this hotel is a complete scam, and I witnessed other guests falling victim to the same deceit. I strongly advise booking platforms to remove this establishment from their listings.