Borneo Beach & Mangrove Resort

Serene place. Nearby beach, pretty sunset. There are still construction going on. Room is great, spacious, comfy bed, hot shower. The only downer is, very bad phone reception and zero wifi. Shame they have nice huge smart tv but cannot use. Service wise, very bad. There's an obvious double standard on local vs foreigner. Local are left to figure out where their room is - it's a sizeable resort, u will get exhausted if u have a lot of luggage, no map given too. When asked for direction, the receptionist just said "belakang sana", while white tourist get escorted to their front door.. And since phone connection is bad, u have to walk all the way to reception to ask for help..wifi not working, fridge not working, fan at verandah not working...pretty bad experince we're glad it's only a night stay.

Kids enjoy to play with their pool👍🏻 some area still under construction. Cleanliness to be improved

Beautiful place

Good for family

It's so bad, the staff was not friendly especially front counter and the restaurant, facilities not completely set up for the guest,food not was so good for breakfast,room a bit dust and the pillow not good for using it mean so thin....will give this resort 1 STAR...NOT RECOMMENDED

Pros 1) Iron and ironing board were provided, which was convenient for getting clothes ready. 2) The small balcony at the back offered a nice spot for some fresh air. 3) A great selection of food was available during Christmas Day dinner, which was already included in the room rate – a lovely bonus! 4) The staff were friendly and accommodating, making our stay more enjoyable. Cons 1) The bathroom switch was faulty, and maintenance took about 10 minutes to attend to the issue. 2) Unfortunately, the switch issue wasn’t fully resolved, and we had to wait for a new plug to be brought in by maintenance. 3) The floor wasn’t cleaned thoroughly – there was still some sand on it when we arrived. 4) The internet was out of service throughout our stay, which meant we couldn’t even watch television in the room. 5) One of the lamps at the room entrance wasn’t working, which made it a bit dim when entering. 6) There were quite a few mosquitoes in the room, which was a bit annoying. 7) The area is still under renovation, so it doesn’t look very appealing for sightseeing at the moment. Overall, while there were a few issues, the friendly staff and Christmas dinner were highlights of the stay. Hopefully, the ongoing renovations will improve the experience in the future. Just a heads up, this resort will soon be managed by the Hilton Group.