Alexander House Hotel & Utopia Spa
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1 room, 2 adults, 0 children
All properties in Turners Hill
Alexander House Hotel & Utopia Spa
No. 1 of Premium Hotels in West Sussex
East St, Turners Hill, West Sussex, RH10 4QD, United Kingdom
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Highlights
Delicious breakfast
Lots to do
Free parking
Ideal location
Pets welcomeAmenities
Restaurant
Golf course
Indoor swimming pool
Hiking
Sauna
Spa
Massage room
Gym
All amenities
Property Description
Located in East Grinstead, Alexander House And Utopia Spa is in the historical district, within a 5-minute drive of Tulley's Farm and Stone Farm Rocks. This luxury hotel is 13.4 mi (21.5 km) from Hever Castle and Gardens and 16.9 mi (27.2 km) from South Downs National Park.
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8.0/10
Cleanliness8.0
Amenities7.9
Location8.0
Service8.0
All 76 reviews
Surroundings
Airport: London Gatwick Airport
(12.7 km)
Airport: London City Airport
(79.0 km)
Train: Kingscote Station
(2.3 km)
Train: East Grinstead
(5.0 km)
Landmarks: Turners Hill Park
(1.0 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
3
Superior Suite
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Electric fan
Private toilet
Check Availability
4
Traditional Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Daily housekeeping
Connecting rooms
Check Availability
6
Luxury Super King Room
2 Single bed or 1 King bed
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Daily housekeeping
Connecting rooms
Check Availability
2
Cosy Attic Double Room
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Electric fan
Private toilet
Check Availability
Comfy King Room
1 Queen bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Daily housekeeping
Bathtub or shower
Hot water (24 hours)
Wi-Fi in room
Check Availability
8
Spa King Suite
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Electric fan
Private toilet
Check Availability
5
Cosy Double Room
1 Double bed
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Daily housekeeping
Connecting rooms
Check Availability
1
Single Room
1 Single bed
Free Wi-Fi
Non-smoking
Daily housekeeping
Blackout curtains
Bedding: Blanket or quilt
Towels
Check Availability
11
Junior Suite
1 Queen bed
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Electric fan
Private toilet
Check Availability
10
Comfy King Room
1 Double bed
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Daily housekeeping
Connecting rooms
Check Availability
Luxury Super King Room
1 Queen bed or 2 Single bed
Free Wi-Fi
Non-smoking
Daily housekeeping
Bathtub or shower
Hot water (24 hours)
Wi-Fi in room
Check Availability
21
Garden Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Daily housekeeping
Connecting rooms
Check Availability
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Guest Reviews
8.0/10
Very Good
76 reviews
- Cleanliness8.0
- Amenities7.9
- Location8.0
- Service8.0
Average for similar properties in Turners Hill
Review summary
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Environment and Location: The hotel is situated in a stunning location with beautiful grounds, providing a serene environment. It is conveniently close to Gatwick Airport and easily accessible from London, making it ideal for travelers seeking both beauty and convenience.
fallingeve****
July 12, 2024
房間沒空調，通風不佳，夏天有些悶熱。提供的空調扇有些臟
晚餐難吃又貴
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DAVID
August 10, 2025
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
liam
August 23, 2025
Lovely spa and hotel. Amazing service from all staff but in particular, Finley absolutely slayed.
Gordon
July 15, 2025
Room was very comfortable but air con totally inadequate. Water from taps and showers dangerously hot. Lounges comfortable.
Nick
July 2, 2025
Disappointing Stay – Poor Value for Money
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high.
Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos).
Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised.
Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either.
When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner.
Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
Sharon
August 27, 2025
Most amazing place I have ever stayed. Staff was amazing. The grounds were beautiful. The supper was delightful.
Kaity
July 3, 2025
Incredible property and relaxing stay
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
Natasha
June 19, 2025
The staff was great and made me feel very welcome and went above and beyond and even surprised me with a cake saying Happy Birthday for my birthday. Definitely would go there again
Services & Amenities
Most popular business facilities
Restaurant
Golf course
Off-site
Indoor swimming pool
Additional charge
Hiking
Sauna
Additional charge
Spa
Additional charge
Massage room
Gym
Private parking
Free
EV charging station
Bar
Tennis court
Conference room
Additional charge
Multi-function room
Tour and ticket booking service
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Restaurant
Indoor swimming pool
Spa
Gym
Bar
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Indoor swimming pool
Heated pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Car charging facilities
Valet parking
Business services
Multi-function room
Conference room
Additional charge
Fax/copying service
Additional charge
Wedding service
Front desk services
24-hour front desk
Lockers available
Express check-in and check-out
Concierge service
Safe at front desk
Luggage storage
Tour and ticket booking service
Food & drink
Bar
Lobby bar
Room service
Public areas
No smoking in public areas
Garden
Smoking area
Elevator
Health & wellness
Massage room
Spa
Additional charge
Sauna
Additional charge
Body care
Tennis court
Golf course
Off-site
Hiking
Yoga session
Hair and beauty salon
Gym
Cleaning services
Clothes dryer
Dry cleaning
Additional charge
Laundry service (on-site)
Additional charge
Ironing service
Additional charge
Facilities for children
Children's meals available
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & security
Smoke detector
CCTV in public areas
Fire extinguisher
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: 01:00–11:00
Front desk hours: 24/7
If you plan to arrive after 00:00 in the morning on the day following your check-in date, contact the property in advance
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
CuisineContinental
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: £40.00 (approx. PHP 3,085.65) per pet per night
Service animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 1607
- Renovated: 2014
- Number of Rooms: 58
Phone:+44-1342714914
Email:ahhotel@alexanderhotels.com
Located in East Grinstead, Alexander House And Utopia Spa is in the historical district, within a 5-minute drive of Tulley's Farm and Stone Farm Rocks. This luxury hotel is 13.4 mi (21.5 km) from Hever Castle and Gardens and 16.9 mi (27.2 km) from South Downs National Park.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a hot tub, and an outdoor tennis court. This Victorian hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite at AGs 3 Rosette Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 3 bars/lounges. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in East Grinstead? This hotel has 495 square feet (46 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 58 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a hot tub, and an outdoor tennis court. This Victorian hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite at AGs 3 Rosette Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 3 bars/lounges. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in East Grinstead? This hotel has 495 square feet (46 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 58 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Frequently Asked Questions
What are the check-in and check-out times at Alexander House Hotel & Utopia Spa?
Check-in time at Alexander House Hotel & Utopia Spa starts at 15:00, and check-out time is by 11:00.What are the check-in and check-out times at Alexander House Hotel & Utopia Spa?
Does Alexander House Hotel & Utopia Spa have a pool?
Yes, Alexander House Hotel & Utopia Spa has a swimming pool for guests.Does Alexander House Hotel & Utopia Spa have a pool?
Are pets allowed at Alexander House Hotel & Utopia Spa?
Yes, pets are welcome at Alexander House Hotel & Utopia Spa, but we recommend calling ahead to confirm details (e.g., pet size, fees).Are pets allowed at Alexander House Hotel & Utopia Spa?
Does Alexander House Hotel & Utopia Spa serve breakfast?
Yes, Alexander House Hotel & Utopia Spa serves breakfast for guests. Breakfast options include Continental style. Does Alexander House Hotel & Utopia Spa serve breakfast?
How much does it cost to stay at Alexander House Hotel & Utopia Spa?
Room prices at Alexander House Hotel & Utopia Spa vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.How much does it cost to stay at Alexander House Hotel & Utopia Spa?
How to get to Alexander House Hotel & Utopia Spa from the nearest airport?
The nearest airport is London Gatwick Airport, located about 19 mins from hotel by car (12.7 km) away.How to get to Alexander House Hotel & Utopia Spa from the nearest airport?
What’s the cancellation policy at Alexander House Hotel & Utopia Spa?
The cancellation policy at Alexander House Hotel & Utopia Spa depends on your room type and booking terms.What’s the cancellation policy at Alexander House Hotel & Utopia Spa?
About This Property
| Nearest Airport | Gatwick Airport |
|---|---|
| Distance to Airport | 16.33KM |
| Nearest Train Station | Kingscote Station |
| Distance to Train Station | 2.35KM |
| Average Price From | PHP30691 |
| Hotel Star Rating | 5 |