Guest User
January 7, 2025
It was a very unpleasant experience right from checking in. The receptionist kept on insisting that I take 2 single bed room while I had booked a King Size double bed room. They even lied saying that they only have single bed rooms.After insisting for 10 mins and indicating that I have a 10 month old baby, they offered a queen size bed room. Upon checking into the room i asked the house keeping staff to fill in my water bottle , to which the guy replied saying he was busy and I should do it myself from the Pantry. Next morning I again compalined to the reception about the house keeping as well as queen size bed offered while the booking was for King size. To my surprize the receptionist again lied saying we only have queen size bed while I had already checked another room that was being cleaned having king size bed. Overall it was very dissappointing keeping on mind the money that one pays and the service one gets. Moreover, the staff was so insensitive towards the fact that there is a couple travelling with a baby demanding just the service that they booked well in advance. Please avoid this hotel as mucj as possible.