Sugar Beach Resort

Overall the resort is in an excellent location and ideal for a quite getaway. The manager Chantelle was excellent and went out of her way to please us. Whilst the room was comfortable and clean with great sea views the wooden structure does have its limitations ito noise reduction etc

This hotel offers breathtaking sea views right from your room. The proximity to the beach is a major plus, allowing easy access to the sand and surf.

Don't be fooled by the pics and ad. This place is overrated and overpriced. We booked to stay here for 2 nights. One night we returned to our room late and there were no towels in our room. They were informed, but we weren't helped. In all my stays all over, I'd never experienced such lack of interest in our comfort, and for essentials, like towels, mind you. Towels were therethe next day when we were checking out. The log cabins are very, very dated and need a lot of revamping to bring it up to standards. Can you believe the kettle is on the floor. It can't be placed anywhere else due to the very short cord. No hairdryers in the room. No plugpoint near the dressing table to plug your own hairdryer in. We used the mirror from our phone App to as the plugpoint was nearthe bed. Thankfully we took our our adaptors for our devices. No 2 pin plugpoints anywhere. The drawers of cupboards are falling when opened. We were really disappointed with our experience in their rooms. The shower works strangely. However, the hosts are very hospitable and serve delicious meals. The location is also beautiful, however the seaview from most rooms on the lower level are obscured by the huge forest in front. And parking isn't convenient if your cabin isn't near reception. All in all, our expectations weren't met with our encounter at Sugar Beach.

Perfect spot for a Couples Retreat, Decent sized rooms with air-conditioning, neatly kept. No outside activities, beach is 1min walk away, beautiful but not a swimming beach. Restaurant options very limited but breakfast was worth it. And finally, Chantelle went out of her way to make it a pleasant stay.

Everyone made our stay pleasant. We felt like we are all one big family. From security guard to the kitchen staff. The owner was more involved, and the food was delicious. Don't don't compromise when it comes to quality.

This place should be closed down. No menu for dinner, but decided upon by chef and written on a piece of paper, and badly prepared steak. TV only had OpenView and only 1 channel was working, had to get maintenance to sort it out. Early in the morning, around around 7, got woken up by Assistant Manager to explain the bill as we were checking out and that we don't have to pay anything, based on the service. Few minutes later, another knock to tell us that the bill has been revised and have to pay less than R200. On check-out, was called aside, and the bill was now back to R1500 plus. Lack of professionalism. Please close this place down, marketing is deceiving