Hangting Hotel Hotels in Ulanhot

Inner Mongolia Heijiliao Prairie Daxinganling self-driving tour second stop Ulanhot City, stay at Hanting Hotel Wanjia Branch. Overall, I am very satisfied with the hotel's complete facilities, clean and tidy, excellent environment and good service. Self-driving tour parking is convenient and breakfast is very delicious. Unfortunately, 1. The black hole in the head of the entrance hall of this room is not known. 2. Because the room was booked on Trip.com , I received a free upgrade room type notification from Trip.com , but I said that I couldn't upgrade at the front desk of your house. I don't understand why? Your Wanjia store is a franchise store, not a direct store?

The hotel environment is very good, there are many restaurants around to eat, convenient, the room facilities are complete, clean, sound insulation is good, the bathroom is dry and wet, the smart toilet, the shower room is big enough, the water pressure of the shower nozzle is large enough, and the shower is very comfortable. The disadvantage is: when we arrived at the hotel to check in, the front desk informed that there was no room. The guests who stayed in front had not checked out. We needed to wait in the lobby. We also agreed that there was no opinion. It is understandable that because of the long-distance driving to the hotel, people have three urgent wants to go to the toilet first. But the front desk clerk said that there was no female toilet, especially a waitress who looked like a manager without a vest at the front desk in the lobby (from the tone she spoke to other waiters in uniform clothes, she felt that it was their boss - with majesty) Her attitude when she spoke to us was: cold face, shaking her head, seeing elsewhere, saying that there was no women's toilet, no, no, and asking us to go to the toilet in a swimming pool outside. I would like to ask, where did so many of you waitress go to the toilet? Are you all going to the swimming pool outside?! There is no attitude to help guests solve problems, this is your hospitality?! Later, because we were not familiar with the surrounding area, we were so good that we went to the tourist attractions outside to find public toilets (Genghis Khan Temple). When we returned to the front desk of the hotel again, we saw the manager chatting with his mobile phone at the front desk. He was happy and smiled. It is definitely different from the attitude when communicating with us before. The service industry today pays so much attention to service attitude and the quality of the people is constantly improving. Her service awareness and service attitude are really undesirable! It is recommended to return to the stove and recreate! In addition, the waiters who dress uniformly are very good and enthusiastic.