Guest User
June 9, 2025
Beware of fraud! First of all, it must be mentioned that the hotel is constantly holding events for external guests (business meetings, birthdays, restaurant...) so it can happen that it is quite crowded and loud or that you are not allowed to use the pool or that it is overcrowded with external guests. We were given a friendly welcome but when we entered the room we noticed that the ceiling was covered in mold from the air conditioning. My wife is allergic so this was an absolute no-go. We went to reception and a member of staff explained to us that they are constantly painting over it (wow, great solution). So it was clear that we didn't want to stay here anymore. We had paid for 3 nights and finally agreed with the hotel manager that 2 nights would be refunded and they would keep the first one (I think that's generous on our part and not just on the hotel's part). We even got the whole thing in writing and we were told the money would come within the next 14 days. Of course, nothing was refunded, and emails weren't answered (several times). We contacted Booking, but also no chance (which is actually crazy that this hotel is still allowed to be online). Booking ultimately refunded part of the amount as a gesture of goodwill, but the hotel didn't refund anything. Maybe you'll be lucky and there won't be any moldy rooms here, and maybe you'll be lucky and it won't be overcrowded either.But after a discussed and written confirmed payment was not made, this hotel is operating fraud and therefore you should think carefully about whether you want to stay here, what a pity for the nice people who work there