Sandals Guest House

A year or two ago this guesthouse might have looked pristine as presented online, in reality, requires urgent maintenance to both the outdoor and indoor facilities. The backup generator required on one of the hottest days this summer was not in working condition when the area transformer blew up. There was no supply of candles except for one well used tealight candle. On arrival from dinner in the town, guests were expected to climb the steep stairs to their rooms in pitch darkness, a massive safety issue. The Ocean room door handle was reported on entry as “not secure and falling to the ground” during our 16 day stay, this continued until the end of our stay. The bathroom shutter was broken and had to be temporarily positioned daily to provide privacy in the bathroom. The outdoor pool facility on three occasions including New Years Day was not accessible to paying residents, but frequented by a number of non-staying residents who were loud, inconsiderate and created chaos in the resident parking area due to the increased volume of visitor cars who literally took over an area assigned for guests. This venue at all times was a smoking venue not as advertised “non-smoking throughout”?? Stars awarded for the exceptional hardworking staff including Khaya for looking after our health providing outstanding healthy breakfasts and awesome coffees, the cleanliness of the rooms and the pride and passion the staff at Sandals Guesthouse display to their customers. Their passion shines through. Management (Hazel and Ashley) did their best under trying conditions.

We stayed for four nights and thoroughly enjoyed our time here. The property is a few minutes walk from the shops and restaurants in Umhlanga and is around 200 yards from the sea front. We were given a superb large corner room from which we could glimpse the sea. There were opening doors on to a shared wraparound balcony. The decor was tasteful in the room too. There is a small sheltered pool and an honesty bar. Breakfast was very tasty with daily specials cooked to order by friendly staff. We could not have asked for more helpful hosts. From giving us advice about where to eat to putting us in touch with a reliable taxi owner for excursions and airport transfers, we were really taken care of. Ashley even got up at 4 am to help us move baggage to the waiting taxi for the airport transfer. We would certainly stay here on a future visit to Umhlanga.

i can strongly recommend this guest house. Beautifull place and very friendly helpful staff. Close to the see and good restaurants

Ashley and the whole staff were excellent. He was very knowledgeable about the area and correctly assured me that it is in a very safe and secure location. Fresh breakfast every morning and delicious omelettes. Very comfortable bed and great bathroom fixtures. Made me feel like I was staying in my own home for a few nights. Location is ideal for staying near Durban with only a short walk to the beautiful beach and vibrant downtown area.

Comfortable, welcoming and secure guest house in a very convenient location near the centre of Umhlanga Rocks. Repeat visit for me so clearly very satisfied with service amenities and ambience. No change and hopefully I will be back. Superior to B&B alternatives in Umhlanga Rocks that I have stayed in. Small enough to be private and benefit from personalised service but with great respect for individual privacy so you do feel like a genuine guest rather than a person staying in the hosts' spare room. Lovely staff and managers Ashley and Hazel are fantastic hosts