Six Senses Southern Dunes

The resort features luxurious facilities and beautiful landscapes. Guests praised the personalized hospitality and spacious, well-designed rooms.

We stayed in a 1 Bed Pool Villa for a few nights on our Saudi Arabia trip and unfortunately while there was much to enjoy about the experience, the service standards were below other Six Senses and similar luxury resorts we have visited. The positives: * Stunning setting in the wadi/dunes/mountains * Well-appointed rooms and beautiful architecture of the property, particularly the covered oasis * A good balance between healthy/local/international favourite dining options. The negatives: * This is the first ＞USD1,000/night property I visited where there wasn't as much as a sight of senior management and this lack of visibility shows with service lapses. * Relative to the St. Regis we also stayed at during the trip, the staffing levels were considerably lower which impacted the experience. * The main heated pool was cold particularly in the windy weather. We and I heard other guests suggested this was the case but no one picked up on it. No surprise the only people braving the pool were children and their freezing parents! * Despite fewer than 20 rooms being occupied on some of the days (my guess) we had to wait for a buggy for 10-15 minutes despite resort being compact and easy to drive around in less than 3 minutes. When I complained about it, I was asked to show understanding of everyone being incredibly busy serving such a small number of guests. The staffing, not the number of guests is the obvious problem. * I have asked on multiple occasions whether a family bike can be provided to us (other SS properties we have visited tended to have one) but it was only provided after I have complained on multiple occasion about the buggy waiting times. The bike provided had a failed break with only one working which made it a little more thrilling to ride the beast of a bike. * I had to request a confirmation of departure transfer the evening before because no one contacted me about it despite providing the details prior to arrival. Turns out there wasn't one booked. I twice requested car seats for our two children but the car came with none in sight (despite there being two seats as requested on arrival transfer). * I was appalled when not a single team member came to see us off for our departure. Once I paid the bill, we were left to find our transfer car without so much as a "thank you for staying with us". I guess I should be thankful that I didn't have to put the suitcases in the trunk myself.

Wonderful place for those who love quietness. 7 stars villas. Amazing food. Very polite, friendly and helpful staff. Free ice cream all the day. Big swimming pool. Amazing SPA with extremely high standards. We enjoyed the stay with all means. Best time to visit between Nov and Mar. They have so many beautiful activities. Good for couples and families. There is a wonderful place for kids next to the swimming pool. One of the most enjoyable activities is to spend the sunset moments over the cold sand.