Ramada Plaza by Wyndham Kahramanmaras

I had my worst hotel experience ever in my life. The room they have given me used to be at twin room, separated only by a very thin door. This should not be legal in a civilized country. I was practically sharing my room with a stranger. The guy next room had his TV on all night long. He didn’t change my room and they didn’t make him turn off his goddamn TV. He was a smoker and I could taste his cigarettes in my mouth. The audacity of the hotel crew defending this abberation of a situation was laughable. “Sorry sir, we do not take guest into that room unless we are overbooked!” Then do not rent sub standart rooms to your guests who are oblivious to your incompetence! I have to work with sleep deprivation. Do yourself a favor and avoid this hotel chain. Ps: Breakfast is terrible and the ingredients they use (jam, cheese etc) are below average quality

Very good and pleasant stay Clean spacious and very friendly staff Great breakfast choices a lot of clean and organised sitting arrangements this our third stay in last 4 months and me and my colleagues can’t fault it. This will be our place to stay when are in maras for sure

I have stayed there quite a few times but this time they made us feel very uncomfortable from start. me and my sister booked two separate rooms on our arrival they asked us very stupid questions and asking us to prove that we are brother and sister. When I asked them why would I need to do that as we have our own rooms they said it’s their policy If we didn’t prove they would cancel our booking it was 9 pm if u know maras there isn’t many choice especially that time a night. More I tried to make sense of the situation more stupid it became My sister is married so her surname wouldn’t match mine after a lot of arguments they eventually let us stay honestly all my travels I have never came a cross anything as stupid as this

The first day at Breakfast I noticed that most of non-european guests are not wearing masks. They go all around without masks, even in the buffet area. Of course if guests are not following the rules it is a task of the Staff to inform them. This is essential to show that the Staff does efforts to protect the other guests, that might be weak in front of Covid 19. I highligthed it to one waiter and he looked at me as to say: "it is not important". Then I talked to the Manager and let him notice that this is something the Staff should check. We had a gentle discussion, and he agreed. Second day, same story. People going around without mask in restaurant, reception and lifter. This is very serious because it means that my complaint of the previous day were not even took in consideration! This is absolutely bad. We pay to have good services and safe hotels, but unfortunately the management of this Ramada is not able to handle the situation and the Staff is not educated to provide a safe stay to the guests. The Staff is absolutely careless.