Hotel Villa Brescia

I booked this hotel for 5 nights through an agency and told them that I was going with my 80-year-old mother and we wanted a simple but comfortable room. We arrived at the hotel from El Calafate very tired, but as soon as we checked in we noticed that the door lock was bad and called maintenance to fix it. We left our bags in the room and went to have lunch. Once we returned and took a closer look at the room, we saw that the doorknob was the least of the problems. The room was a real horror show. The two blankets had lots of fluff and hair and the floor was filthy (photo attached). The smaller bed creaked loudly and there was noise from the old doors of neighboring rooms and the old plumbing that ran through the wooden ceiling (photo of the hot water marks). I called reception right away, as I had noticed that we were in the hallway of the hotel's old rooms and there was an adjacent hallway with newer doors and better lighting. The person who helped me said that the manager did not authorize the change because this "was the room I had booked". I asked them to take me out of there because we needed to sleep and that I would pay for the new room because it was so unbearable to stay in the room they gave us. After much insistence, they gave me the new room for just 3 nights and I made all the changes alone late at night, exhausted. The next day I complained to the agency, I even made videos, and they gave us 5 nights free of charge. Sorry? Explanation from management? none to date. Given the facts, so that no one experiences this, I suggest confirming whether the reservation is in the dirty and noisy part of the hotel or in the well-kept part, as it appears that there are two hotels.