Ibis Hotels in Utrecht

I booked this hotel through Hotels.com using my tesco reward points. So I only had to pay taxes. I stayed from Wed-Mon in the middle of July. I was sent the long way around to this hotel by google maps but when I said to the receptionist that I wouldn’t be able to walk that way at night she corrected me and it was only a short climb up the steps to the train station. I arrived at 11am and was just expecting to use the toilet and leave my luggage. But Estella said my room was ready and so I went straight up to the 9 floor. My room was right over the train lines but with the windows shut you did not hear them. A huge bed, lovely shower and a fridge. The bed was very comfortable. I needed to get to De Meern to see friends and Estella pointed me in the right direction for a lovely walk which took 60 minutes in the lovely countryside. Breakfast was great and and even though the hotel was full there were no queues for breakfast. Throughout my stay all staff were kind and polite. My only negatives and they are so small was when I asked for more regular coffee reception didn’t have again and the cup holder on the ice machine was nearly always empty. Overall I have had a excellent stay and I will be back.

The hotel is stunning! The first moment when I walked in I thought I was going to a beautiful restaurant. There's a smart locker for my luggage as I arrive very early in the morning. Self-check-in is super easy, the staffs are super friendly. The pod room is super clean and quiet, the bed is MASSIVE and comfortable, love the smart control colour change light inside the pod. The storage area under the pod is very convenient and secure ( use the room key to open it). There are plenty of shower rooms and toilets so you don't need to line up for it. The water temperature and press are perfect, and towels, shampoo, conditioner, shower gel and hairdryer are all available to use. I am super happy with the stay, sadly I didn't have the chance to try their food, but I am more than happy to come back to stay again and try the food and drink. BTW, it's only a couple minutes' walk from the Utrecht train station, with plenty of restaurants, cafes, and shops surrounded.

We stayed at the hotel for three nights. The room was spacious and clean and the staff was friendly. The hotel is located about five mins walk from the Utrecht station and the shopping mall. There is a mini fridge, kettle and a coffee machine in the room which is really handy.

Only steps away from the Utrecht Central Station, this Hampton Inn is extremely convenient if traveling by train. Amsterdam and AMS are about a 30 minute train ride. The hotel is located inside a shopping mall which is very safe and secure. The old canal area, with its many shops, bars, and restaurants are also just a very short walk away. Rooms are typical for this hotel brand, but maybe a bit smaller if you are accustomed to American sized rooms. The free breakfast can be crowded at peek hours. However, the quality of the breakfast is outstanding for a select service hotel.

We love this hotel! It's location is just perfect -- very near the Utrecht Central station and many other places of interest, inside the mall and very accessible. We just walked from the hotel's mall entrance to Vredenburg, DomKerk, Oudegracht and the canal area. There's a Jumbo supermarket too near the hotel's mall entrance. And for those with heavy luggage, the mall lift (to/from station level) is just beside the hotel entrance. The staff especially in the cafe are friendly, warm and helpful. The breakfast buffet spread is the same every morning but everything tasted good. The room was spacious and comfortable and ours had a nice view. Wifi was fast, outlets were adequate. It lacked some bathroom or room knobs/hooks though and the shower handle should be wider to accommodate a bath towel. Overall, this is an excellent choice in Utrecht. Definitely worth the money!

Unfortunately, this was one of my lesser hotel experiences. I had booked (and paid for) a room but walked away frustrated during check-in because of the receptionist's attitude. Here's my story in brief: Upon arrival, I was asked to pay the tourist tax. I noted that I had anticipated this since I had also paid these costs on-site during my stay at the same hotel the previous week; however, the booking had stated that the price included all taxes and fees. It wasn't about the amounts (just a few euros). My comment was intended as feedback, so the hotel could better align the information on the booking sites with reality. The staff member immediately became defensive and claimed I was wrong and that the problem was with the booking sites. As if I had made a mistake. After this unpleasant reception, I went to my room. I had specifically looked for a hotel room with a larger bed for more space around me and had found a twin bed online at Leonardo. However, upon arrival, it turned out to be a single bed, pushed against the wall. When I mentioned downstairs that I had booked a twin bed, I was told that I was wrong according to her system. A kind of blaming discussion ensued, stating I could have known this because I had been there the previous week (although I had a different room with a double bed then). I could get another room, but for an extra charge. When she asked me to send a screenshot, I pressed forward in my confirmation email and handed her my phone to enter the email address. Apparently, my attitude was not right: she said she would refused to help me further this way. She was busy enough (I was the only guest at the reception at that time). I did not use a single rude word and simply spoke in a calm tone. The approach of blaming the other first, responding gruffly and unfriendly, and then making accusations was unacceptable to me. I left and booked a hotel room elsewhere, where taxes and fees were indeed included in the online paid amount. It was anything but a relaxing evening in preparation for my next workday. For comparison, my hotel experience from the previous week: the room was decent, somewhat dated, but the location is ideal next to the station. The staff were much friendlier and more polite then. My stay was otherwise satisfactory.

Nice, clean hotel in a great location for the train/tram and football stadium. Check in was quick and got a nice g&t welcome drink. Service was quick and the staff were friendly. The room was nice, but the view wasn’t the best. No kettle facilities in the room which is a must for me! However, they serve hot and cold drinks downstairs. The outdoor area on the canal was lovely in the sun! Would definitely stay again.

Enjoyed our stay at the Park Plaza. The staff were very friendly, there was a good selection of food for breakfast and our room was very nice (we were on the sixth floor). The hotel is close to the station and it is a short walk into the centre of Utrecht. Our room looked out over the railway lines; we didn't have a problem with that but if you are after a hotel with scenic views this probably isn't the hotel for you.

Great location. Close to lots of shops and easy access to the bus services. Off a busy street but room was quiet. Nice sized room with all the basic things you will need. I didn't have the breakfast but it is available for purchase separately and looked quite nice. Overall a lovely stay and would consider it again in the future.