Guest User
April 23, 2023
An experience to forget...arriving at the hotel, check-in, they take us to the room not in the main building but in the residence, old dilapidated apartments already on the patio, patched walls, broken awnings, we enter the apartment, it smells of unbearable mould, sunbeds arranged in the kitchen , bare double room, small and old bathroom, but mainly smelly... we immediately go to reception to complain mainly because we had booked a standard room in the hotel, through the DLT travel agency, no dilapidated and smelly apartment, but they say they have no other availability. the ordeal begins from 6pm to 8.30pm with them and with the agency... in the end the DLT Viaggi agency was absolutely unable to find a solution for us, totally unreliable, not a serious agency, proposing a change of date (never again in that hotel) or refund...we accept the refund disappointed and with 2 small children after having traveled 200km to reach the structure we find ourselves on the road at 9pm having to travel 200km again to return home.disappointment dismay holiday ruined by a structure with dilapidated accommodation and a non-serious agency that was unable to solve the problem but threw a family out on the street... without words, just disappointed
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