The Vail Collection at the Ritz Carlton Residences Vail

The Ritz Carlton Residences in Vail claim to be 5-star luxury residences, and maybe this was true at some point in the past. Now, they are in serious need of proper maintenance and way overpriced compared to other, better-quality options in Vail/Lionshead area. We checked in for a week for spring break and were given apartment 616. On out first night, we realized the A/C was not working so called down and told reception who said if it was OK, maintenance would come by in the morning. That never happened so I called again and this time a maintenance man did come by but he did not speak English and had no idea what was happening despite me pointing to the A/C controls that were not on. After he left and nothing changed for the rest of that day I called again, and again they sent the same person and again, nothing happened. The major issue here is the apartment was too hot, and the bedrooms had no opening windows. During the evening of our second fill day, I called for a 4th time and this time two gentleman came in who did speak English and they spent 30 mins figuring out the issue before stating the management company knew the A/C was not working in this unit and were surprised they were putting guests in there. They also said, that if they had the parts needed, the repairs would take a number of hours. At this point I said not to do the work that night and called down to reception to get another room. After several calls to reception to get the valet to help us move, we eventually were given Room 111. Room 111, aside from being the most poorly equipped 'Residential Condo' I have ever stayed in, is on the ground floor with two sets of doors opening onto a small patio. Both of these doors had locks that did not work (we were not informed of this) so both doors could be opened from the outside. Rather than fix the locks, the management company had attached cheap latches, which themselves were put on so poorly they latch would not go into the fixing on the doors - I ended up forcing them using an attachment form a mixer in the kitchen to make them lock. This meant were unable to open the doors as it was simply too hard to keep forcing the latches to work. In the morning, I made the mistake of turning on the cold tap in one of the sinks in the main bathroom as that made just the worst noise and the water then came out in a somewhat stuttering style. If someone had rented this condo, that apparently sleeps 6, and had intentions of cooking for 6, they would have serious problems. The cutlery is a mishmash of knives and forks from differing styles and also, there were uneven numbers (6 knives, but only 5 dinner forks and three desert forks, as well as only 3 steak knives). The kitchen had almost no useful tools to cook with and frankly, was symptomatic of the lack of care and attention seen throughout this overpriced establishment. The majority of the staff are very friendly (there is one individual ion valet that clearly does not want to be there and has

For the past 7 years my family has rented 2 Residences through Vail Resorts Collection. The service at the Ritz has been excellent through all those years. Unfortunately the service provided by Vsil Resorts is abysmal. They are non responsive and simply don't care. Try to rent directly from the Ritz or another agent.

This is a beautiful property. We had a well appointed 3 bedroom residence. Every detail was met by front office staff, housekeeping and valet/shuttle personnel! The chocolate chip cookies in the lobby at 3:00 everyday were a delicious treat to look forward to. We can’t wait to stay here again!

We checked into this property and quickly realized what 5 star service was all about from the valet, bellman, bar maid and the concierge. Booked a three bedroom and was assigned to villa that overlooked the mountain side and pool as we had three balconies. The villa had everything you can imagine and kitchen was fully stocked to include a complete portable bar paraphernalia. The views were spectacular and I'd like to give credit to Service Manager Logan and Scott who bent over backwards to book our dinner reservation etc. What a class act at his property. Every penny worth it. This was our first time here and we will be back. Golf in the area was fantastic and restaurants delicious. GREAT PLACE TO WALK AS WELL. DAVID J