Guest User
January 13, 2025
The staff are amazing, very friendly helpful and polite. Nothing was too much and all very professional. We had room 305 which was spacious and had a balcony. Room was clean, beds and pillows comfortable. Fridge and tea/coffee facilities in room. Shower was excellent. Spa area was pleasant and functional, pool suitable for a small dip. Sauna and steam room hot. Robes and slippers in rooms and spa towels provided in spa area. Boot room has heated racks for drying boots. Plenty of space for skis and kit. Hotel is a few minutes walk to the lifts. Bus service is excellent and bus stops located near to hotel. The food was superb and very good quality wine with a choice of 2/3 each of red/rose/white all included in the price. Option of purchasing other bottles at a supplement. Ski area is just ace but I’m reviewing Inghams and the hotel so will keep it to that. The one and only negative point was the transfer. The mayor of Val d’isere has put some sort of embargo on transfer coaches entering the resort beyond the bus depot in La Daile. In defence of Inghams this is a new obstacle and one that they are trying to work around. Unfortunately though, until this is resolved, our coach had to deposit us and our bags into the car park. There we waited in the dark and the snow for the free ski bus to collect us. Staff very apologetic but not ideal. Then we had to cram onto the free bus with skis/hold bags etc and jostle for position with skiers and locals utilising the bus. The bus then stopped about 100m short of hotel where weary passengers complete with bags/prams/children etc had to drag items up the road. This process was then repeated in reverse on the transfer home. Albeit the bus stopped close to the hotel for the return leg. Two ski buses were utilised and a small van for baggage. Again the ski busses were occupied by the public so delays in waiting for the second bus had a knock on effect on the transfer coach departing the station. We did express our concerns to Inghams. They were very understanding and sympathetic and hopefully will have something in place for future guests. However I only feel its fair to inform guests of this hiccup so they can seek clarity on the situation prior to booking. Overall a great holiday. Only tainted by the giant faff of using public ski busses to get passengers and cases to the hotel.