Numa Valencia La Xerea

Absolutely no staff available to assist with anything. Do not book breakfast. They are associated with a restaurant 400 meters away which gives you bare minimum items. Better to eat in nearby restaurants. No one cleaned or even made up the room for two days. At checkout, there were no lockers available. We had to wait in the lobby till our flight. A disappointed end to our otherwise wonderful three week trip to Spain

I had a pleasant stay at Numa while I was visiting Valencia. Located in a nice area that had plenty of places to wat, see,do. It’s a new concept where everything is automated, which I found easy to navigate, whether is getting new towels or refilling the coffee pods. A no frills hotel, the room itself was very spacious especially for a solo traveller - although the room itself got had a much smaller window than what was shown in the pictures. Of course, at the price, I wasn’t surprised that it had limited amenities but it would be nice to have a gym. Overall, a good place to crash while visiting the city, no major negatives at all.

We had a good stay here. However, be aware that this is a self-serve hotel. By that I mean that there is no front desk and when you need things like toilet paper, towels, sheets or coffee pods, you get them yourself in a closet in the lobby. More than once, we found no bath towels in the closet. I could not figure out how to close the terrace door and it took about 8 days after reporting it for someone to come. Communication starts out as a chat bot and you have to tell it to chat with a human. Never a live phone call. They service your room once per week so expect to change your sheets and towels yourself. They will do it for you but up charge you for the extra service. There is no laundry facility on premises even though it was stated on the booking site (and a sign in the lobby) that there is. However, there is a laundromat nearby. The location is on a quiet street and it is walkable to many nice cafes and restaurants. Overall, it was a good stay but you need to set your expectations appropriately about the hotel amenities/services.

The hotel was great. Clean, quiet and spacious. My only complaint is breakfast… you must go to a local cafe to get it, it is not supplied at the hotel. It’s not as advertised. Besides that, great stay!

Located in a very quiet neighbourhood but within easy reach of the main city sights on foot. The room was very modern and the bathroom a good size. Breakfast is provided at a nearby cafe and is decent. The locker storage was a godsend on the last day and saved having to lug my luggage around the city.

Terrible experience — this company apparently operates on the strategy of ignoring reported problems, long delayed responses, with the overall effect of frustrating the customer so they just give up TV did not work, WIFi did not work. The online staff’s final response to reporting the tv was not working was to make sure the plugs were connected and then after being advised that they were and still did not work the response was Sorry that’s all we can do. I asked for a change of rooms — no response. I finally found a very polite and helpful workman on site who tried to check the cables and even replaced the tv but it still did not work. Then days after I reported the problem I get a message asking if I can send them pictures of the TV cables (which requires you to lift a large tv off the wall hook — I know this because the workman needed me to assist him in moving the tv off the wall). Instead of sending their own workman to do this, they tell the customer in a message he needs to do it. And then in a chirpy little message they say we are here 24/7 to solve your problems — 4 days after the complaint. This company has ZERO interest in their service to customers.