Mayan Majesty Boutique Hotel

Guests appreciate the friendly and knowledgeable staff, spacious and clean rooms with comfortable beds and good amenities. Some also enjoy the loungers by the pool and the large Jacuzzi tub for relaxation.

We had such a great experience here. The staff are VERY friendly and kind. We had a lot of nice chats with the young man who worked in the afternoon at the front desk (forgot to get his name unfortunately!) Both him and another staff provided recommendations to restaurants and activities. They also arranged a taxi to take us around which was very helpful. The hotel room was clean and quite big. AC worked great which was necessary in the 40 degree heat. The pool was essential and we used it multiple times a day. Breakfast included just two complimentary choices that you selected the night before but they were good and they also had additional items if you wanted to pay extra. It’s a very small hotel so it was quiet and comfortable. It seems they are adding on as there was construction going on. The hotel is on the end of a dead end street, it’s not the most appealing area to the eyes but safety was no issue at all. Would stay here again!

The hotel has a mold problem that caused me health problems immediately after I entered the room: severe allergies and difficulty breathing. I quickly went to reception and informed the receptionist of the problem, but she dismissed my complaint and did nothing. The next morning, after spending a night without being able to sleep or breathe, I reported my problem to the hotel once again. They told me there was nothing they could do, so they forced me to leave the hotel early. After first saying that they would refund me for the night, then they tried to refund only 50% of the night, which was unacceptable as I was forced to leave the hotel due to health issues. The manager, Marco, told me that they would not refund my money, and then he proceeded to act in a discriminatory way: he told me that they never had problems with their European guests, but only with the Mexican ones. He told me that this is why they preferred to rent only to foreigners and not to Mexicans, acting as if Mexicans were somehow below people from other countries. This was very offensive for someone who is married to a Mexican citizen and has lived in this beautiful country for four years. Finally, it is completely untrue that this hotel is 5 stars. In reality, it should be one or two stars. The toilet would not flush, the shower handle fell off onto my foot, and the entire hotel was in a general state of disrepair. It's embarrassing that people could come to this amazing country and think that such a low quality hotel could be rated 5 stars. This was probably the worst and lowest quality hotel I've stayed in, in my four years in Mexico. My wife and I had headaches and respiratory for two to three days after we left the hotel. If you value quality and your health, and stand against racism and discrimination, please don't stay at this hotel.