Ca's Papà

I want to share my deeply distressing experience at Cas Papà Hotel in Valldemossa on 26th April 2025 to warn all potential guests. This hotel has no accessibility provisions whatsoever — only very old, broken stone steps leading to the entrance and back down, and no elevator inside. This makes access impossible or extremely hazardous for anyone with mobility issues, those carrying luggage, or even regular guests. In this day and age, such a lack of basic accessibility is unacceptable and likely illegal. The route to the hotel involves difficult, cobbled streets that taxi companies refused to traverse unless going to the airport or far destinations. Neither the lack of accessibility nor the absence of an elevator was disclosed to me when booking. This left me struggling to carry my luggage while unwell. A family passing by, seeing my predicament and my condition, kindly helped me to get my luggage up the old and broken steps, which you can see in the photo attached. Upon arrival, there was no physical reception staff present in the evening — a fact that was not disclosed during booking. I was let in by another guest, but when I tried contacting virtual reception via the desk button, the staff member on the line was alarmingly devoid of empathy. Despite my explaining that I was sick, coughing, and exhausted (which the man could see and hear via the intercom and cameras), he refused to provide my room number or access instructions, instead repeatedly insisting on payment via WhatsApp—a completely unprofessional demand—while ignoring my condition. This despite the fact that I made the booking online on the hotel website and had provided all payment details and had received a booking confirmation by email. I repeatedly asked if he could please just tell me what my room number was so that I could at least put my luggage in the room and lie down as I was so unwell, but the man refused each time and said I had to make payment via whatsapp first. I told him that whatsapp did not work on my phone as it is a very old phone and has little storage space and whatsapp was not opening on it, which was the case. However, it was only when I asked him to cancel the booking and told him that I wanted to leave, that he finally relented and told me my room number, but then incorrectly stated it was on a different floor, causing me further extreme stress as there was no elevator and as I had explained to him, I had heavy luggage with me. He told me that the key was in an envelope on the desk that I had been standing at all along to speak to him via the virtual reception button and he had refused to tell me that the key was there until this point. The old and large room key was very difficult to use, requiring a very awkward, non-standard angle to unlock and lock the very old wooden door - for both entering and exiting. This is a serious safety hazard; in an emergency or with limited light, escaping the locked room quickly would be nearly impossible. Additionally,

Great location in the middle of the town with a wide ranging view from our bedroom. The rooms are clean and very comfortable. Some friendly staff. Set breakfast tray for all guests but tasty. We would return to the hotel in future but the town is somewhat busy with tourists and expensive in comparison with some other towns in the area.

On a walking holiday so was strange to come off the hill to the beautiful but busy Valdemossa Hotel is perfectly placed for all you need And the town thankfully quietens down after 8 Lovely spacious room Comfortable bed Excellent shower facilities Small but comfortable lounge area with honesty bar Breakfast is bit of everything you need And friendly staff that you only see at breakfast time Would recommend Would stay again

An absolutely beautiful boutique hotel overlooking the historical and picturesque town of Valldemossa. Ca's Papa is an absolute gem located in the very heart of the town so everything like cafes, bars, restaurants and museums were all within walking distance. Ca's Papa is both tastefully and beautifully decorated given the historical nature of the building. The rooms were spotlessly clean, the bed was so comfortable and the toilet & shower facilities were modern & contemporary. The breakfast was absolutely delicious, locally sourced and so fresh. The owner Sofie was so very pleasant and extremely helpful. I would definitely recommend Ca's Papa for your stay in Mallorca whether for a weekend away or for an extended stay while hiking in the nearby mountain trails and walking routes.