Champathong Garden Resort

The hotel is located in a stunningly beautiful place - the nature around is simply magnificent, which makes the rest here very atmospheric. A big plus is the staff: the employees are very friendly, always ready to help, polite and attentive to guests. However, the hotel itself, unfortunately, does not justify the declared star rating. Our room was in terrible condition. It clearly requires urgent repairs and modernization - the walls are shabby, the furniture is old, and there are cobwebs everywhere in the corners, which immediately leaves an unpleasant impression. The latch on the toilet door is missing. It is impossible to understand from the photo on the website that the house has a second floor, and this was an unexpected minus. The entrance to the second floor was in our block, so the neighbor constantly passed by us, creating noise. In addition, the audibility in the room was very high - every time the water was turned on or steps upstairs were clearly audible, which greatly interferes with a comfortable rest. Another drawback was the food. The choice of food is very poor, and coffee and desserts were completely absent, which was a disappointment. For a hotel that claims a certain level of service, such moments are unacceptable. Overall, the place is beautiful, the staff is nice, but the level of comfort leaves much to be desired. If the hotel is tidied up, it will be able to live up to its stars, but at the moment the impression remains ambiguous.

Vangrong is really worthy of its reputation in the rainy season. There were continuous thunderstorms all night and showers during the day. But thanks to the weather, I saw different landscapes. The hotel is adjacent to the Nansong River and backed by the mountain. The air is very fresh, the garden environment is beautiful, the vegetation is rich, and there are many fruit trees. It is really the best choice for Vangrong hotels in terms of cost performance. Except that it is a little far from the downtown area of ​​Vangrong, there are basically no other disadvantages. The owner is a large travel company in Suzhou, China. It is safe to stay and there is no barrier to communication in Chinese. I would like to praise the waiter Pan Juan. She provided us with meticulous service during the two stays this year. She is fluent in Chinese and warm and friendly!

This point is for the restaurant. If there is a 0 point, I will give it zero directly. When we checked in on the first day, we asked at the front desk that the restaurant was open until 10 pm (the service of the lady and brother at the front desk was very good, thumbs up). We went back to the room to unload the luggage and take a shower. We went to eat before 9 o'clock, but the waiter told us that we couldn't eat anymore. Well, we said that maybe they adjusted the restaurant's business hours during the off-season, so they were very reasonable and went back to the room without saying a word. We walked to the door of the room and prepared to ride a bike to the city to eat (the hotel is quite far from the city, and you need transportation or you have to pay to call a taxi). As a result, the waiter came to call us and said that we could eat again, so we went back to order. At that time, I thought it was a good intention and was still thanking them. Now I want to come to this group of people *****, why? Because when I checked out and had breakfast on the third day, I asked if I could have two poached eggs, and they said no 🙂↔️, I was quite surprised, and I asked if there were no eggs, and they said no, I said okay, I would eat bread slices, and then the usual butter on the table was not there, I asked if you could get me some butter, and they also said no... As a result, when I was chewing on the dry bread slices, another Chinese lady came over, and then The waiters told me that they had fried eggs, and brought out a plate of eggs from the kitchen. I was so excited that I said I didn't want any. I thought the Chinese lady was another customer. Later, she told us that they had fried meat. I realized that she might be their leader or boss. These local waiters were really ****. I communicated with them in a nice way (I can speak Thai, and they could fully understand me, not because they didn't know Chinese). I was very disappointed. Also, the side straps of our motorcycles were cut off in the morning. Security needs to be improved. Ah, it makes people feel that things are not safe at all and there is a risk of being stolen at any time (the side bag tape was cut by scissors or a knife, the gloves were still intact when I parked the car the night before, but I found the tape was cut manually when I set out the next day, a loss of 600+). In summary, the room is a single-family house and the environment is okay, the house is very ordinary (but the room price is not expensive, so this is understandable), but the waiter really drags down the mood. I don't know if you can understand that my mood is ruined by the waiter for the whole day (excluding the front desk, which is very good). Secondly, the security is lacking. I hope the security can be improved. At least get a surveillance camera to see who did it.