Hotel Varanasi Heritage

Pathetic, Firstly even reaching after 2 pm , they made us wait for 30-45 min more for check in.The rooms were very small and was totally packed without windows or ventilations. They didn't provide us with AC Remote. We were suffocating in the room due to lack of air. We complained at the reception desk multiple times, still they didn't resolve the issue by saying that climate is of winter during February and there is no need for AC, also AC repairing is going on. However since I am knowledgeable person regarding electronic equipments, I knew that AC was ok and only required thing was AC remote to start it. But they denied providing us with the same. We also heard them speak that in such climate also they can't afford to have increased electricity bill due to running AC. They left us suffocating in the room without further resolution. Lastly we had to sleep with our door opened for full night so that fresh air could get in. And in next morning, they started pressing us for check out at 10:20 am ie. 40 minutes prior to check out time by continuously calling us. And 15-20 minutes before check out ie. 10:40 am or 10:45 am, they started banging continuously on our door and left 2-3 boys standing at the door whose purpose was to keep on reminding that we need to get out of the room ASAP. Totally disappointed with the services and staff behaviour. DO NOT RECOMMEND OR GO TO THIS HOTEL.

Overall excellent experience. Travelled with family including senior citizens. Location of the hotel is very nice. I was anticipating issues related to AC or cleaning as I have been reading in various reviews. However, did not find any such issue during the visit. Rooms were very clean and also they were quick to respond to any ad hoc requests. AC was centrally operated with individual control panel in the room. Rooms are very well sized, and equipped with all required facilities like TV. Other basic amenities were provided without a fuss. Daily two bottle mineral water and change of towels/linen was done. We had included breakfast as part of the deal and the same has reasonable variety. Dinner we took ala-carte and the quality & taste of the food was very good. There is some scope of adding more variety in the breakfast buffet. Also, they can improvise further by keeping the rooms ready before the check-in time. Interacted with Mr Amit over phone to make direct booking. All staff is very helpful and cooperative.

Room Ac not working .. Ac wires are open and visible ...not proper water facility...tour package at hotel guide taking extra heavy charges then outside with same facility...room was very conjusted and not hygenic .... they changed room at 1 am morning to others room for ac working condition

nice room and services.. feel free foor any assistance.near to 80 ghat food availablity is good near khashi vishwasnath temple.

Helpful staff , professional manager , will sure try to visit more often. location very good and hope to visit soon.