880sylvainc
September 20, 2023
What a huge disappointment. I strongly recommend that you do not trust the website, as it turns out to be completely misleading. We arrived in this superb estate, certainly undergoing renovation. The lady at reception was very friendly, but she was working alone to welcome everyone at 4 p.m., which clearly put her in an overwhelmed situation, to the point where we almost wanted to lend a hand. To get to our room, we had to move away from the beautiful home we had booked and ended up in a new building with totally cold and dreary rooms. Attached you will find photos of the supposedly “magnificent and direct access to the park” view (which was clearly not the case). Also attached are the photos of the room showing its filth. We reported the problem to the receptionist, who made us understand that this was not the first time that this remark had been made to him. In the evening, we discovered that the restaurant was privatized (which would have been nice to know when booking) and we were suggested to order via the UberEats or Deliveroo platforms for a 4-star hotel... As for upon privatization, it resulted in noise all night, loud music, and many other nuisances. So clearly you should avoid this place, as this experience is clearly light years away from what is promoted on their website. My message to management: be honest up front on your site to avoid bad experiences like this. THANKS.
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