Guest User
January 18, 2025
My credit card was frozen and I couldn't pay. I immediately emailed the hotel, but the hotel asked me to email them my credit card information. I didn't want to leak my credit card information again, so I booked a new room. But the hotel refused to refund my previous booking. They said I affected their room reservation, but I contacted them at least three days in advance, and I lost the prepaid fee. The hotel front desk was also very indifferent and had a very bad attitude.
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