Guest User
December 9, 2024
Unable to rate this hotel because I was unable to stay there due to the inability to find transportation to get there on the day of booking
Explanations:
This hotel was marked "non-refundable" I do not dispute this fact but finding myself stuck in Cervantes following false information provided by the Segada Tourist Office, I requested a cancellation without charge explaining the reasons for this cancellation, against my will
I tried twice to contact the hotel by phone, without response
All these steps were done at 1:00pm on the day of booking
I planned to go to Vigan the next day to this hotel and stay there for 2 nights
The hotel made no commercial gesture by accepting a cancellation without charge despite the reasons given beyond my control
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