Great hotel, but the staff and communication are 0. I booked an Exclusive Queen Room in advance and upon arrival I was given a room where my suitcase just fit in the bedroom. After knocking at reception several times, I was always told that that was the only room available. So I paid for the most expensive room(128 euros per night) and I get the cheapest room. That shouldn't have happened. The next day, at the end of the day, I did get a room that I paid for, but that's of no use to me. When I arrived at the hotel I had an important appointment in the city. That couldn't go ahead because I had to argue for more than 2 hours at the counter (I was still assigned to an inappropriate room that evening). I'm going to try to upload a photo of that "exclusive queen room".
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