Eracle Hotel

Very clean hotel with well spacious rooms and good service. Very friendly and efficient staff and high quality breakfast with all fresh and branded food. Compliments. Experience certainly to be repeated.

I stayed with my family in this structure, that is to say, we had a great time. Attentive and prepared staff, we requested a room change which took place in a short time. Clean and large rooms, equipped with all comforts. Great breakfast. A note of merit in particular to Miss Enza, who greeted us every morning with a beautiful smile, to the receptionists, Mrs. Anna and the lady in charge of breakfast. We recommend it

Unfortunately, the solution booked 15 days before was absolutely not good. First of all, it is not possible to have a room on the ground floor with an entrance in front of the reception and windows with little privacy. We were not satisfied with breakfast and cleaning either. It is also not possible to pay at check-in in a 4-star room, an unwelcome policy. Experience to forget.

Bad hotel, it is not possible to book a room 20 days in advance and discover that you have a room on the ground floor in front of the reception and with windows that violate any form of privacy. It is also not possible to ask for prepayment at check-in for a 4-star hotel. They are not acceptable policies and also the cleanliness and the services are not 4 star reseors. Everything to forget.

When I travel on vacation, I choose a hotel because of the advantages it can give me, for example, in terms of breakfast and the existence of a swimming pool. From the start, this hotel shows off its swimming pool as well as its varied breakfast in its photos on the official website. Such facts are very far from reality: when we checked in, we asked about the procedures for going to the swimming pool, so we were told that this was not available for hotel customers, it was used for external events. Of course, with the high temperatures that are felt in June in Volla, the satisfaction regarding the category of the hotel is very resentful: since it is a four-star hotel, the swimming pool should be available, if not, it should not deceive potential customers. Another situation that made us evaluate this hotel negatively was the fact that, even placing the notice asking for the room to be cleaned, they did not change the sheets and they did little cleaning. Once again for a 4 star hotel the service provided is far below average. All this not to mention that some functional things like the shower and the toilet were broken and there were some wooden boards against the wall held up minimally by nails that could easily fall and hurt someone. Finally, faced with a moment of despair on our part (we were robbed), we asked the hotel for help, so they only worried if we had already paid for the stay or not. They are very suspicious of foreigners not providing the quality service they promised from the beginning. We don't feel welcomed or comfortable in a space where the only concern is the benefit itself and not that of the client, whoever he may be... Portuguese, English, Italian, French...

I stayed 2 nights with my boyfriend and I didn't like the structure, starting from the room: small, poorly maintained, malfunctioning air conditioning, discount breakfast. The only positive note, to which I would give 5 stars, was the professionalism of Mr. Paolo, who accompanied us throughout our stay with his precious advice and straight to visit the beautiful Naples at its best!