Hotel Tirolerhof 4 Sterne Superior

Hotel Tirolerhof is well located in Tux, with access to the ski areas of Hintertux Glacier, Tux and Mayrhofen. We were staying in the Adlerhorst suite, which was spacious, with a shower, bath tub and mountain view. The breakfast is great, with an egg station, fresh juice, pancakes and waffles, etc. The outdoor adult only pool, which is more a jacuzzi, is lovely. The gym is well equipped. Dinner in the evening was always delicious, always with a vegetarian option. You could also tell that no food got wasted. But... Our room was located near the central stairs, where it was really noisy, even at night. While the room was renovated, there was no noise insulation. When asking for another room because of the noise, the receptionist, who wasn’t friendly from the start, just told us “that they don’t have quiet rooms”. In general, the staff was unfriendly and only near the end of our stay did they start becoming more easygoing. It’s weird that you as guest have to please the staff, instead of the other way around. The bed was quite hard and the pillows could be better too. There was no water kettle or coffee machine in the room. There was also no airconditioning in the entire hotel. It was hot when we arrived and it stayed hot. I can’t recommend this hotel in summer! Food wise, dinner for adults is great, but the children menu was always limited to spaghetti bolognaise / spaghetti with tomato sauce / something fried with French fries. As if children don’t deserve decent food. A liter of water cost 5 euros, even though we’re pretty sure it was just tab water. The coffee in general was below standards. At breakfast, the coffee was brewed by a full automatic coffee machine which you find in any reasonably priced hotel. But Tirolerhof isn’t a reasonable priced hotel! In the afternoon, it was possible to order a cappuccino, but this was also overpriced and not well served. In general, we often wondered why this hotel was rated “four star superior”. Sure the rooms, especially in the new section, are spacious and beautiful. But the unfriendly staff, the lack of air conditioning, the lack of a coffee machine, the overpriced water and the poor children’s menu made us wonder if we would book this hotel again.

I stayed in the hotel for 5 nights with my wife and daughter. The hotel has WIFI but no Internet connection, I was unable to read emails and browse news websites etc. You can forget about streaming I had to use my mobile hot spot but with difficulty due to poor signal in the room we stayed in (I had to put my mobile phone on the balcony to get a bit of stable connection) An unhelpful receptionist advised that the hotel is fully booked and poor wifi is due to children streaming Netflix. Unfortunately, that was the end of it so we had no internet connection as standard for rest of the stay. Therefore, I would advise to check with the reception about the Internet connection before proceeding with booking if you really need the internet as the hotel might have rooms with good internet connection in a newer part of the hotel. The staff in the restaurant area was not always helpful at times due to lack of language proficiency and likely general hotel culture I would say. On the positive note the room had a proper bed for my daughter. It is not a standard for this prize in the Tux / Hintertux area. Normally one gets a sofa bed for a child in other hotels which can be hard and far less comfortable. - Another positive was a dinner with fish & sea food theme on one of the evenings. It was a very good supper made of high quality products. - it needs to be mentioned that the Hotel itself is nice, the room was decent size and tidy - there is also a decent gym area which is reasonably equipped & a nice swimming pool We benchmark our bellow average experience against four previous stays in different hotels in Tux area however these previous stays were during off-peak holiday periods whereas the stay in Tirolerhof was during a festival peak period which could have skewed our impression unfairly against the hotel simply because the staff in the restaurant was busy and the receptionist might have been bothered by the guests rather frequently In Summary & In my opinion it is a decent hotel which is best visited in off-peak periods because of poor wifi and less efficient restaurant & reception staff. If you really need reliable internet connection I would advise to speak to receptionist to request a room which have a decent wifi. Regards