Minos Imperial Luxury Beach Resort & Spa Milatos

Beach and Surroundings: The private beach is praised for its crystal-clear water and lovely sand, providing a perfect spot for relaxation and swimming. The surrounding gardens are beautifully landscaped, creating a tranquil oasis that enhances the overall experience.

This is the worst hotel I've ever stayed in. The cleanliness of the rooms and public areas was catastrophic. The food wasn't worthy of a 5-star hotel. We had to eat out almost every day. The restaurants offered the same food as the buffet. They weren't staffed enough, so there were long waits. Consequently, the staff wasn't always friendly. I read the reviews on your website before booking. You're in cahoots with the hotel. I won't book through your website again. The worst vacation I've ever had. And unfortunately, I wasn't the only one. Everyone I met there had the same opinion.

Fantastic location and facilities, not service! The location and facilities are fantastic. The view and sunset is breathtaking, the pools and sunbeds are nice and not overly crowded and the beautiful flowers and trees all over. We stayed the first week in a 2BR villa with 3 adults and two children. It was nice and spacious with lots of privacy as the rooms were in opposite ends of the villa. We had the most lovely cleaning lady Mirela who met us with the biggest smile every day. The next week we stayed in an Island suite with a jacuzzi and sea view. Also a very nice room. The service on the hotel overall is not 5 stars which is such a pity. The reception is strict and not accommodating, and the hotel is clearly understaffed in the buffet, beach bar etc. constantly running out of stuff (ice creme, drinks etc), and the ala cart often also is out of stuff. I also dislike that there are no cocktails included in the AI (pina colada, mojito) - paying customers get nice glasses and AI get plastic cups all day. I really wish the hotel would staff up and stop all the unnecessary restrictions. The staff is clearly under too much pressure, which makes the guests unhappy and so it continues. The main buffet also needs more food and stuff, if you are not there when they open half of the stuff will be out (meats, desserts etc). A few people standout though: George and Minela in the Pool bar, Nick in the Payot, Jaruz in breakfast coffee, Abdul in the pancake stand, and Dora in the reception.