Kalimera Kriti Hotel & Village Resort

Excellent service and care with a delighfully relaxing experience. Breakfast and the evening meal buffet options were the perfect bookends to each day.

The hotel is great! The food is good, everything is very clean, and the staff are friendly. The spa area is also highly recommended. I had a back and neck massage with Chrysa and it was fantastic. She knew exactly what she was doing and it was very pleasant.

Kalimera Kriti Hotell & Resort just outside the little town Sissi on the North East side of Crete is a paradise. With its unique architeture built like a small greek village with lots of trees and flowers Kalimera Kriti is by far one of the most beatiful hotels in Crete. In addition a friendly staff always at your service make a stay at Kalimera Kriti to a perfect vacation for everyone even families with small children. Especially we would like to thank Athina, Despina and Aldrin, Nikki and Marwin for excellent service during breakfast and dinner. The food, vegetables, fish, meat, cheese, fruit and desserts are excellent with a selection that should make it possible for everyone, even the youngest, to be satisfied. A lot of space for everyone in and around the pools for adults and children. This time we preferred to stay at one of the spacious beaches, also convenient for families, were we could enjoy the sun and bathing. Thank you all staff at Kalimera Kriti for this visit and see you again next year. Mr and Mrs Eriksson, Stockholm Sweden

I am going to write an honest review and be objective and non-bias as possible. Don't believe all the good reviews you read on here because many of them are bias, especially the good ones and how good the masseuse was (probably written by the masseuses themselves in order to increase the bookings for a massage in the spa). The tennis center right by the hotel is owned by Germans who work there so they are also probably the ones who keep adding good reviews about the hotel. Always look and pay extra attention to negative reviews. First, Crete is way, way, overrated. From my experience the inhabitants of the island don't understand English well enough, and they are not service-oriented. All the beaches and most of the hotels are very mediocre. My previous vacation in Antalya, Turkey, was much better . Relative to other hotels in Crete, Kalimera Kriti hotel has many advantages and it is one of the better hotels you are going to find in Crete, because it is a small, isolated hotel on a very large area, with a nice private beach, and nice view of the mountains. There is also a very big tennis center, with many clay courts that are well maintained, and some artificial grass courts. They put me in Room H-109 the first few nights, but it was very noisy. The rooms in general are badly insulated in terms of acoustics. I could hardly sleep at night and there are also no blackout curtains. The white coating in the bathtub itself was peeling off and produced sharp scrapes , so I asked for a room change. It took them 2 nights to change me to another room. They transferred me to room M-34 which has no Wi-Fi reception, and even though I complained that there is no Wi-Fi at all in my room they never fixed it. I wasn't trying to be a "KAREN" but there were some serious issues with the rooms, but they refused to let me speak with the manager, so good luck with that… The food was generally good- especially the breads, the baked-on-the-spot individual pizzas, and the desserts. I suspect that some of the fish and seafood were previously frozen and not fresh, because the octopus was too salty and so were the striped red mullets. Some of the shrimps may had been frozen shrimps that come from Southeast Asia (China/Vietnam) and not from the Mediterranean. I was there 5 nights, and unfortunately, they had carvery roast beef on only 1 night. I didn't eat the soups, even though I love soups, because they seemed to be made from recycled meat and/or vegetables from last night's dinner. The milk in breakfast was the ULTRA-pasteurized processed kind that has a shelf life of like 4 months so I didn't touch it even though I love a glass or two of fresh milk in the morning. Almost all the guests in the hotel were Germans, which is plus, because Germans are generally polite and quiet. They rely on that their German guests recommend to other Germans about the hotel, so if you are not German, the hotel staff may treat you as a second-class (Grade B) guest, so beware o

A disappointing stay at the Kalimera Kriti Hotel and Village Resort, a supposedly 5* complex. Will start with the positives: Beautiful Greek village setting Great 50m pool Nice adult only pool Plenty of sunbeds Nice beaches Friendly life guard and older gentleman at the beach bar 24/7 gym with a price Negatives: Disappointing room A145, would give this room a 2* at a push, grubby and outdated, floors never looked clean, bathroom towels grubby even after change and the bed never looked made or bed clothes changed The clientele of 800+ are mainly German which are catered for with signage and entertainment Food is mass produced and cold Staff are rushed of their feet and come across as unfriendly At dinner the only drinks on offer (for payment of course) is beer or bottled wine, if you don’t like these choices, tough!! Sisi is a lovely place and much better to visit than staying in the village resort, friendly locals with nice food and drink options. 20 minute road walk from the hotel or a nice walk across the beach and rocks or €7 in a taxi. To Malia by taxi €20 or €25 (depending on taxi driver) – old town nice for food

Our third recent trip to Kalimera Kriti Hotel & Village Resort turned out to be extremely traumatic for my son and I. Half way through our two week stay my son scalded his foot from the mixer tap in the bathroom causing extreme burns to his foot. The hotel hot water leaves the taps at 80 degrees celsius. This is incredibly dangerous. I understand that water held in a tank is normally held at high temperature to combat legionella, however when the hot water is then used in taps and showers it goes through a process of an anti-scald device. These devices are safety products that limit the maximum water temperature or reduce flow at high temperatures to prevent burns from hot water in showers, taps, and other outlets. They are crucial in homes, care facilities, and public restrooms, especially for the elderly, young children, and others with thin skin or physical challenges. Devices include simple outlet-mounted restrictors that limit flow, and thermostatic mixing valves that regulate the temperature at the point of use or within the entire system. These devices are not just limited to the UK but are essential around the world and are an essential item in all hotels and something that you would expect in a five start hotel. When the scald happened I follow the recommended procedure of running cold water over the foot for twenty minutes. The hotel doesn't have any qualified medical staff or even a medical point for advice and information or book to record the event. Luckily we befriended a hotel guest who was a doctor. He gave us great advice and help. When attending the wellness centre the staff observed my sons wounds gave no advice or help only plasters. Eventually I spoke with the hotels customer relations manager. I feedback our experience. She instantly denied that there was a problem with the hot water in the hotel. Infact she sent an engineer to test the hot water leaving the tap, who reported back that it was flowing at 80 degrees celsius. The customer relations manager said to me that this is fine and acceptable. For general use: A maximum temperature of 49°C (120°F) is recommended for tap water to reduce the risk of scalds. The doctors wife also informed the customer service manager that when her husband was showering if she turned the taps to use the water it would scald her husband. This proves that it's not an isolated incident. I was appalled by the lack of empathy for my son. We were treated incredibly badly and with complete and utter contempt. I was absolutely astounded and did not expect to be treated in this way. Not the service you come to expect from a five star hotel. I was told that a doctor would be at the Hotel the next day. The doctor did not turn up, we waited forty minutes, nothing was said to us even though the staff knew that we were waiting to see the doctor. Shockingly bad customer service. My son endured on our return to the UK a hospital trip to accident and emergency. Where he had a procedure involvingnitrous oxi