Kalimera Kriti Hotel & Village Resort

We love Greece, and I think Crete is one of the best places to go on vacation with kids (especially if you have young / small kids like us). And when it comes to having proper options for a family of 5 can be complicated but this hotel was everything we were hoping for and even more. we actually had a 2 levels apartment with 2 big bedrooms and a nice bathroom and a view to the mountains on one side and to the see (between other buildings but not really and issue for us) on the other side. The food was very good, like always for the Greek style; but we also had special nights from Chinese to Mexican or Mediterranean. The stuff was very friendly, speaking several foreign languages and always there to assist. Till we meet again!

Spent a week at the so -called 5* Kalimera Kriti at a cost of 3k. Had seafront bungalow which was 2* maybe 3* accommodation. Restaurant was a chaotic free for all and no way a 5* experience. Not safe or easy to walk to Sisi town. Hundreds of steps to get around the hotel and no lifts. Paid a lot of money for a week for a very unenjoyable time. Goodby TUI

Two parts in this review. Part one: standard room in the main building. Rooms like that shouldn't be offered in the 5 star hotel: old fashioned, little storage, noisy (we could hear toilet flashing in the next room), tired bathroom (not surprised then no bathroom photos are actually on the hotel website). Ants infestation. Having reported some issues with the room and the bathroom, we've been offered a refurbished room instead. Thank you :) Part two. That's more like it, 5 star. No issues with ants, hot water or noise (double glazed windows). If you are considering this hotel - choose refurbished rooms. Food is nice. Indeed, some problems with finding a table at dinner. The water you order come in plastic bottles. This is cheap. If hotel charges you for water, I'd expect glass bottles instead. In general, good holiday (especially after room swap), 2 nice beaches, large well maintained area.

We have just returned from 11 nights stay at the Kalimera Kriti and we would like to share the following feedback. We did have a good time but here is no way on earth that this hotel should be classified as a 5 star, we have stayed in much better 4-star hotels. The complex is huge, but the map provided on arrival was very difficult to read and next to useless when trying to work out where things were. This complex is arranged like a small village. There are so many buildings spread around the complex with zero signage, I was very disappointed to find the TV room showing football on my last day. There were also many buildings that were closed up and used for storage that could very easily be put to use to provide more entertainment and activities. The only entertainment of an evening were the shows by the main bar which was the only bar that we saw open of an evening. During our visit the a-la-carte restaurant was shut in the evenings so the only restaurant open was the main buffet restaurant. We found the food to be excellent but there were many issues with the restaurant. There was a significant lack of staff for a complex of this size and we struggled to get seated almost every evening. You are not shown to tables at this restaurant, you basically have to find a table to sit down. If you did not get to the restaurant in the first 30 mins of opening you had zero chance of finding a empty table made up with cutlery and the like. Most evenings we had to walk around and come back near the end of service or eat inside where there was only 1 person taking drink orders and clearing tables and dirty plates. We sat with dirty plates at our table most evenings with starter and main plates still on the table by the time we came back with our deserts. The restaurant staff were extremely hard working but there was simply not enough of them for a complex this large and it was obvious to see. On one occasion there were zero clean bowls or plates for breakfast, people including myself waited for almost 30 minutes unable to get a plate or bowl to get food, I ended up using my wife’s used breakfast bowl to get my cereal and people were still waiting for plates and bowls when I had finished. I ended up skipping my cooked breakfast and just taking food that I could carry in my hands back to my table. There was a power cut one morning and I thought that breakfast would be a disaster without power but I was surprised that breakfast was quite smooth on this day. We experienced a day where the water in our bathroom was cold. We advised reception and the issue was resolved within 1 day. The shower is just a mixer tap above the bath but it was fine for us. Our room was okay despite limited storage and power sockets, our room only had 2 sockets and they were not near the bed. There was only a single bed side cabinet too. The towels were changed every time we left them in the bath as advised and the bed was made every day but that was about all that we could see f

Definitely not 5 star. Housekeeping was dreadful. Floors dusty, bed sheet changed if asked but they didn’t change the duvet covers. Towels changed when asked. Complained 4 times , service manager apologised and sent a small gift. Needs signs around as the complex is vast and not easy to navigate especially with a pram as very hilly. More ramps needed next to all the steps, and there were loads of them. Buffet was good but the last 2 days ran out of clean plates and the queues for food were usually long. The other advertised restaurants were not open, except the pool one. Not sure what’s going wrong. This place could be great and 5 star but not at the moment

Bar staff were amazing. Made us feel very welcome. But front desk was absolutely useless and unhelpful. Not sure what his name was but he should be embarrassed. No help at all with booking a taxi. Such a shame. He was very rude and unhelpful. Would not recommend