WoodSpring Suites Waco South

When I booked my stay, I read there's a coffee pot in every room. I found, an empty kitchennet. I asked about untinsels and coffee pot. I was informed I needed to bring them. Kind of like camping. After a couple of d a days, I read a small sign that I could purchase these items. There were no Kleenex. No hair dryer and the keys had to be reset. I am 76 yrs. Old next year I will use another motel.

Unfortunately our stay here was far from good. To start, front desk was not professional nor attended us in a friendly or prompt manner as we arrived to check in. The front desk receptionist seemed as if she was bothered by our presence and was on the phone before attending us and while attending us. She looked annoyed as if we were interrupting her conversation. She was also not clear on instructions for checking in, did not provide WiFi info or anything of that sort. Simply we signed our paperwork and got our keys. The hotel room smelled humid, made random noises and the bedding was not clean. The linens smelled like sweat and had multiple stains. We were awakened the following morning with the fire alarm going off but apparently no fire was present. Not sure what happened there. At night around 11:30 p.m. we were also awakened by someone (a child about 10) vacuuming the hallways. The keycards also needed up not functioning midway our stay. Needless to say, we are not coming back nor recommend this place.

The customer service was great. The bathroom didn’t have any towels nor soap in it. There was no mirror nor iron nor ironing board in the room. The lady at the front desk had to put clean sheets on my bed and she did it with a smile and was very apologetic. The staff was very nice and polite, but the room was lacking some things. The website said breakfast but there was no breakfast.