Wallingford Hotels with Gym

I have stayed at this property multiple times since 2019. It is not as nice as the Courtyard across the street but - usually - slightly better value for money. I had a stay of twelve (12) nights this time. On the 11th night, thieves cut the catalytic converter out of my car, which was parked in the lighted hotel parking lot. Upon discovering this had happened, I paid the $550 for an off-market replacement (dealer part was $1500), taking time off work to: (a) discover and figure out the problem and (b) find a place to do the repair. When originally notified, the hotel staff on duty said the hotel is not liable for property damage to cars (per a posted sign on the parking lot). The property also doesn’t have cameras nor a large number of lights so - clearly - this property is not interested in monitoring the lot on behalf of its guests to keep them and their cars safe. As a Bonvoy Ambassador level guest with ＞170 nights this year alone, I asked the front desk staff to have Jennifer - property manager - contact me to discuss. Jennifer called the following day and said that I would need to file a police report so she could then file an insurance claim etc. on her side. Curiously, she did not seem terribly apologetic that this had occurred. Her emphasis, instead, was that she needed “proof” the incident had occurred and I must file a police report. I explained to her that not only did I have the $550 invoice plus date stamped photos but that - after spending my own time off work to get my car fixed yesterday - I wasn’t going to spend additional personal time filing a police report so she could then spend weeks working on it with their insurer to see if there was some compensation Marriott may offer. I asked for her to simply credit 2 nights off my stay (approximately $220) - less than 50% of the money I paid to repair my car's damage. This request - again - on the back of a twelve (12) night stay that I was just wrapping up seemed fairly reasonable to me and something that Jennifer should have in her approval as Property Manager. Instead, she said she didn’t think that was possible and it would require her to speak to her regional manager. I haven’t heard back which means, I suspect, she will not do anything. So, a few thoughts on this property: I strongly urge you not to stay here if you have any worries about car damage or safety. I don't drive an expensive car (Acura) so it is not like thieves targeted a Mercedes Benz or other high end vehicle. Without cameras or security, your car is not safe as I have discovered. There are some lights in the parking lot but it is relatively dark in many places. The property - when incidents occur - is not interested in solving a situation for a customer (even someone who has stayed for 12 nights in a row and multiple times prior) Jennifer has no interest in actually handling customer issues, even as Manager of the property. Before contacting me about this issue, she hadn’t bothered

The transportation is convenient, and we will arrive soon after getting off the highway. The heating is not independently controlled, it opens to 75F, the quilt is a bit thin, and I can hardly sleep at night. The iron was also broken, but soon after the call was over, I got one that worked. The hotel does not provide free breakfast, there is bistro for ordering downstairs, the burger ordered is ok, the fries are delicious, but the chicken pot pie is difficult to eat

Dated and tired hotel, ready for some reviving. I didn't mind that so much. Many hotels are. My problem was that I left the charger for my MacBook and was not able to get it back. First, I called the hotel, they asked me to call housekeeping the next day. The next day, I called housekeeping, had to leave messages. After no response to messages, reached out to customer service person. Back and forth with emails, giving him the same information that I had given everyone else. He acted as though I had not left a message. with housekeeping or said anything to the front desk. After two emails from him, crickets. NOTHING. No one even contacted me to say we are sorry we didn't find it, which, of course, they couldn't. I am seriously disappointed. Integrity should matter. Here it does not. Waited to write the review because I've been busy.

Short, 2-night stay for a family event in the area. Checked in Friday evening and went to our room to find a very noisy group of youngsters, part of a traveling hockey team, in the room next door. I returned to the desk and Kayden took care of us with an upgrade to a room on a quieter floor, away from the noise. Thank you! Breakfast at this location is ho-hum, definitely not what it was pre-COVID. Fewer selections and the same hot entrees every day. But my biggest gripe is the lack of housekeeping services for short stays. Apparently they’re only servicing rooms every second day so if you’re only staying two nights you don’t get any service. This is not what one would expect from a so-called full-service hotel and it will definitely affect my choice of where to stay next time we’re in the Wallingford area.