Guest User
January 14, 2025
1. First of all, the front desk was already unpleasant when we checked in. We came here to consume, not to be bullied, and that tone was not good for anyone to see. Moreover, we had already registered our ID cards when we checked in. Later, when we went up In the first room, the bathroom smelled very bad. I contacted the front desk immediately to explain the situation. The front desk was disdainful and said impatiently that this did not happen. She also kept emphasizing the room type we booked. There was only one room on the fourth floor. Later, the front desk told us to change the room. So here is the contradiction. Why was it different from what they said before?
2. During the period from the room change to the check-in, the front desk did not inform us that the registration was unsuccessful. It was not until we called the front desk to ask someone to come and fix the projector that we were informed that one of us had not registered. So I would like to ask why they did not inform us during our room change. Woolen cloth? ? After running around late at night, we moved to another room. The projector in the room was broken. We called for someone to fix it for a long time but no one came. When we called again, a staff member who was not wearing work clothes came up and fiddled with it. After working for a long time and not getting it done, he slammed the door and left without saying anything. He then made a phone call and spoke in a dialect we couldn't understand. He then said something that really made us unhappy: "If you just want to change rooms, Can satisfy us"
3. The unknown lady called us to go downstairs to change rooms, and then we went downstairs with our luggage. After arriving at the front desk, an unknown lady told us that if we did not cancel the order system, we would not be able to change rooms. This is my stay. I've been to so many hotels, but this is the first time I've encountered such a situation. We had to carry our luggage to the room again. When we reached the elevator, the lady caught up with us and asked us to change rooms. We were already furious. We said we didn't want to change it, so he chased us to the room and had a very unpleasant conversation with us. Then he spoke some words in dialect to the unknown staff (the projector staff), which seemed to be I don't agree to cancel the order. What's the logic behind this? Don’t you understand that those who bully us are from outside the area? I would like to ask if this is the attitude of your staff? Secondly, you broke into our room without any manners. Did you get our consent? Entering our room without permission? ?
4. Aren’t disposable cups provided in the room? Why are there signs of secondary use? There are obvious lipstick marks on the surface of the cup
These are all real cases
Original TextTranslation provided by Google