Grand Hyatt Shenzhou Peninsula

Grand Hyatt is located in the independent bay area of ​​Shenzhou Peninsula, with good privacy, clean beach and few people, suitable for people who like quiet vacation. Tropical garden style, surrounded by swimming pool and green plants, some rooms have direct access to the swimming pool, and you can easily check in at the lighthouse. The breakfast is rich, combining Chinese and Western, and provides Hainan specialty noodle soup, fresh fruits, etc. You may need to queue during peak hours. The housekeeper Marcia will take the initiative to assist in planning the itinerary. The service is very thoughtful and considerate. Come back next time to choose a different room experience. This place is more suitable for couples, parent-child vacations, surfing enthusiasts, and tourists who seek quiet relaxation.

Before coming to Wanning from Taiwan, I really spent a lot of time choosing a hotel... Many reviews of B&Bs are not very good. I saw that netizens highly recommended Grand Hyatt, so I booked a sea view room for two days. The hotel is really large 😅. You need to take a shuttle bus from the room to the lobby or other facilities, which is quite fast. The shuttle bus can also take you to the nearest point to the beach, which is very convenient and beautiful. It is a few hundred meters away from the lobby to the hotel. It depends on whether you want to walk or take a taxi. It is very close to Shenzhou Shopping Street, where there are many places to eat and many car rentals. Basically, the room and breakfast did not disappoint, they were very good and of high quality. It really felt like a vacation and I didn’t want to leave the room... The service staff were very friendly, and it seemed that the room was relatively full and many part-time students were hired. As for the housekeeper, I think he didn't play any role. He was quite slow to tell me some information. Because I had already checked in and the hotel was very large, I asked the front desk directly for many questions and they answered them immediately, so I didn't understand his role. And I ignored him when he wanted to ask for a good review afterwards... Maybe he was very busy in a one-to-many situation, but I think he didn't do a good job. The training for the position of housekeeper may need to be strengthened. Wanning gave me the feeling that it would be beautiful to enter the scenic area. Many other places are like the countryside. It is very relaxing to have such a great five-star hotel in the scenic area. This time I chose a sea view room, but it is actually a bit far from the sea view and there are trees blocking it. If you care about the sea view and have the ability, it is recommended to choose a full sea view or sea view suite, which will be more beautiful...

I think Grand Hyatt Shenzhou Peninsula has really done an excellent job in guest service. The hotel management team has invested a lot of effort in the guest experience, especially the guest experience manager Tim and GRO staff such as Marcia, Yolanda and Eve, who have shown a professional service level that deserves praise. This warm and hospitable service attitude not only reflects the consistent high standards of Grand Hyatt, but also reflects the hotel's success in employee training. An excellent service team is the core competitiveness of a high-end hotel, and Grand Hyatt Shenzhou Peninsula has obviously done a very good job in this regard. It is recommended that the hotel continue to maintain this level of service and consider using the service cases of outstanding employees as training materials to further improve the overall service quality.

1. Room: Very good room, simple and elegant, with high-end resort style, the suite has two bathrooms, super atmosphere 2. The beach is well managed and very clean, the hotel has a good resort atmosphere 3. Service: The staff are very good, the staff of the VIP Club are all smiling, it feels like they are working hard, the food is delicious, the infinity pool at the door is super beautiful 4: The breakfast is OK, the Western breakfast restaurant is not crowded, the sausage is very delicious 5. This time I had a very good stay experience, especially praise the cleaning lady who cleaned 1031, she greeted me warmly every time I went out, and I was happy every day. I am very happy about this trip in Grand Hyatt