Safestay Warsaw Old Town

City center

Had pre-paid for luggage storage service. Blonde girl on desk at around 12pm today was cold and unfriendly. Said we needed the QR code which had been sent to my email. My email wouldn’t open on my phone so asked if I could use the hostel computer to access the code. She said no. When I begged, she said it was an issue of guests’ data privacy so I suggested she watch me while I log in to my email to ensure I wasn’t looking at anything I shouldn’t be. Again, she flatly said no. I was getting upset because we were in such a hurry and my email wasn’t opening. I continued to beg her to let me use the hostel computer, she kept refusing and was completely unsympathetic when I started crying, even seeming to find it funny. I asked my husband to try to reason with her to see if he would have better luck but she bluntly refused to acquiesce in any way or to discuss giving us a refund. I’ve worked in numerous hostels myself, and staff need to be kind and amiable to do the job properly. I have no idea why someone like that would want to work in a hostel when she clearly has no interest in helping or accommodating anyone. I’m also unsure as to why the owners would want to hire someone so rude and mean-spirited to represent their hostel.

Wouldn’t let me change my reservation by 1 day **despite the reservation being months away**. Sure the policy is non-refundable, but apparently that also means unreasonable. Stingy, inflexible hostel that will go to great lengths to not be accommodating, and rather inconvenience you. Would recommend anywhere else. The manager complained to me saying it was unfair to review their hostel before staying with them, but the experience of dealing with a property is what makes or breaks the overall experience at a hostel. Dealing with this hostel has been an absolute headache. I hope fellow travelers take this as a warning to how painful dealing with this property is, and just know that they don't really care to make your experience working with them a good one. As you can see by their, another manager has complained to me about leaving a poor review. They say their policy said non-refundable, and the policy of no modification was NOT clearly stated, although it was only deep in the fine print. Also they lied and said a free cancellation option was available, but the only options were non-refundable. I've attached an image showing that they do not offer non-refundable rates, and that their "no modification" policy is not clearly stated. And also, their tone may sound nice, but I've attached a screenshot of the booking conversation where they are much less professional (which was also Wiktoria). They keep asking me for respect, but what respectful property would lie and talk to their guests this way?