Premier Inn Newcastle (Washington)

Tried to extension my stay by a few weeks. Initially, was told to ring “reservations”, reservations told me to ring the “guest” dept as i was already staying there. the guest dept said it was “reservations” i needed to speak to but they had got their coats on & had gone home. I gave my almost £1500 to the “Holiday Inn” up the road.

Our experience at this wonderful , value for money hotel , could not have been better, The newly refurbished rooms are stylish and the shower fantastic!. The staff are both professional and friendly and nothing is too much trouble. Breakfast is very good, cooked to order and fresh with lots of variety.

This Inn has been refurbished to a high standard and on arrival I was very happy. The room was clean, modern, well serviced, comfortable bed and pillows. I appreciate things like a stainless steel kettle too. However, the heating system is new. Premier Inn have gone for a wireless system. The thermostat is on the wall near the bed, the radiator was across the room by the table and chairs. At around 4am when the room temperature dropped, the stat began to talk to the rad. It was like trying to sleep between a game of ping pong with a few whistles and puffs thrown in. I lost around 3 hours sleep which after a 3 hour journey at the end of day to get there was not great. I was shattered the next day during which I had to host a workshop 10 till 7.30pm. I had chosen Premier Inn as they usually offer me good sleep. It was still on the chilly side in February however, in order to get a clear night sleep I had to turn the room stat right down low to stop it coming on during my second night. Such a shame because otherwise this is a really decent Premier Inn, newly refurbished and convenient. Take ear plugs or switch heating off - as was the suggestion by staff. PS. I can sleep on a bed of nails so not down to be being a light sleeper.

Really lovely stay. Our room was very comfortable and clean. No complaints from us. Staff were friendly. Very happy that the check out time was 12 at no additional cost, this was a lovely surprise.also liked that the TV didn't go above a certain volume. It was the relaxation we needed.

Premier Inn are in the midst of upgrading this hotel. The family room we were in was one of the smallest family rooms I've stayed in but was adequate (and I suspect the main family rooms were being renovated so may be temporary) and was the cheapest I've paid for a hotel room for a long time. The room was spotlessly clean and comfortable and everything worked as it should. Worth noting that the ongoing renovations did not cause us any disturbance at all. Perfect for what we used it for, a safe, clean base for the family to use to visit attractions in the area.

We had a fantastic weekend the room was a premiere plus room which was fab, especially the little extras like mag safe built into the bedside, the bottles of water in the fridge, the bathroom had a rain shower which was great. The lady on reception I didn’t get her name but she was fantastic always there with a welcoming smile and a quick chat very polite and accommodating she’s a credit to your team.