Guest User
July 16, 2024
If the taxi driver hadn't brought me to the door, I almost didn't even see the door. The lobby looked like a B&B, and there was basically no lobby. It's really far different from other Kimpton hotels. The rooms are quite satisfactory, but the service staff's attitude is very bad. They gave me a room type that was not the one I booked and shirk the responsibility. Fortunately, Ctrip's customer service is very good and actively helped me solve the problem. Here Thanks 🙏. But I won’t choose this hotel again in the future
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