Guest User
April 3, 2024
A very bad check-in experience.
1. I went to the front desk for the first check-in at more than 12 o'clock. Because when I placed an order on the Ctrip platform, it showed that I could earn hotel points. I had to go offline to earn points. I asked the front desk about hotel points. The front desk said that I could not earn points only when I ordered on the official website. OK, I accepted it.
2. When allocating the room, I was only told that the room type I booked was now only the one with a mahjong table. I was not reminded that this room would have a smoky smell. After checking in, the room smelled very smoky. It was useless to open the window and door for ventilation.
3. The toilet seat in the mahjong table room was not cleaned. It was full of urine stains. 🤮 After calling the front desk to listen to the feedback, they hung up the phone directly. They didn't say to change the room or other solutions. I couldn't bear it and went to the front desk to ask for a change of room.
4. After changing the room, the water from the faucet in the bathroom at the door was rusty and yellow. The room was so big and there was a desk but no chair. The front desk told me on the phone: Most rooms do not provide chairs. The suite I booked did not have chairs. The guest asked for it but did not give a suitable solution, so he hung up the phone. The room with the mahjong table clearly has chairs….
5. The upper towel in the bathroom was a little damp, while the lower one was relatively dry. I suspect that the towels were not changed for each guest. There was still a piece of foam double-sided tape on the handle of the hair dryer. The previous guest's fingerprints on the switch were so obvious that they were not wiped off. The pull tabs of the previous guest's cans were all in the trash can. Is this the standard for cleaning the guest rooms?
6. The breakfast was also very bad. The wontons were not cooked, there were very few dishes, and no one cared when some guests smoked in the restaurant.
7. There was a KTV downstairs in the room, which was very noisy at night.
8. It happened that there was an earthquake around 8 o'clock in the morning. The shaking was obvious. The hotel did not have any broadcast reminders. The speakers on the top of the corridor were still playing music. I quickly cleaned up and walked to the elevator. The staff said that there was an earthquake just now. The service work of the hotel... is quite unprofessional...
9. The door of the shower room was not closed tightly, and the bath water overflowed. There was no conditioner, no hand sanitizer/soap, and the wall tiles next to the toilet were not wiped...
In summary, it is highly not recommended to stay here. Choose carefully! ! ! !
Original TextTranslation provided by Google