Catcha Falling Star

This was our third year in a row staying at Catcha and we have been eating at Ivan's Restaurant for over 25 years and visiting Negril for 28 years. I am breaking the review down into 2 parts, The Restaurant and the hotel as our experiences were much different for each. The Resort- First I want to acknowledge that this year was not good with all the storms that hit the south coast especially hurricane Berryl. Overall the resort is beautiful and intimate. So here was our experience with the resort itself which was very disappointing and also means we will not be staying at Catcha in the future. I also want to say that we both come from the resort industry and truly try not to be too critical but more objective with our take on everything. For 2 years we booked the little cottage called Pisces which is very cheap as it is small and located next to the parking lot and close to the road. Maybe not good for some, but we loved it and enjoyed the private patio. This year was going to be our 25th wedding anniversary after being married in Jamaica 25 years ago. So I booked Pisces again but then turned around as a surprise for my wife and upgraded to one of the much more expensive ocean front suites with kitchen, living room, sitting room, big balcony etc. I had chatted with the Manager named Cassandra many times over the past couple of years as she is also a Canadian so before upgrading I reached out her quietly to discuss the possibility of upgrading. She said that only the Venus Suite was available for our dates so I went ahead and booked it. Cassandra helped me do the upgrade without letting my wife know. I was also in touch with her a few times over the coming months to make sure things were good and to confirm some things. I specifically asked of a coffee maker would be in the room as we love to sit on the patio in the early mornings and relax with coffee without having to go down to the restaurant to get it. I was told more than once that yes it would have a coffee maker. I had explained to Cassandra that this was our 25th and a very special trip for my wife and I and that we were proud to be return guests and big supporters. Arrival day and frustration- we arrived at the hotel around 6PM a bit later than usual due to bad flooding of the roadways along the way from Mobay and I was so excited to show my wife the upgraded room and go down for an amazing dinner at Ivan's. So we drive into the resort and as we passed by the little cottage where we normally stay I could see confusion and excitement on my wife's face as she started to realize something was up. I told her I had made a change as a surprise. I enter into the office to check in and was met by a young lady who I find out has only been working there for a couple weeks and is still learning. She was nice enough but slow. Not her fault. No one with more experience was there to help. I introduced myself and she pulled out my reservation. No welcome back, nice to see you again or any of th