Galena Inn

Very disappointing. When we arrived the front door was locked with a sign indicating guests to call a number to check in. Called the number. Mailbox was full. My husband wandered to the back and found the back door was open and came through the inn to unlock the front door for me. No one around to greet us. Finally located a person cleaning a room upstairs. She called the manager who came out to greet us sometime later. We mentioned the her voicemail box is full. Response was that it often happens. We stayed in the Loft of the carriage house. The accommodations matched the online photos. There are a number of maintenance items that need to be addressed: front door deadbolt needs replacing - used once, had difficulty getting our key to work, light near front door is burned out, we could only get wall heat/cool unit to work, baseboard heating didn't work, dirty cup left in dishwasher, wall clock above fridge needs batteries, bathroom floor drain between sink and toilet was emitting a foul smell (covered with a wet washcloth), beautiful tub but no bath salts or bubble bath provided, my husband had to adjust showerhead because it was loose and not working properly, the grounds need attention - weeds in the flower beds, the hot tub area was not pleasant (even though this is highly touted on their website) - empty beer cans and trash in the structure, water in the hot tub was disgusting, trash in the fireplace area (boxes and trash), empty beer case box in lawn, trash in flower beds, fence falling down, down trees and piles of yard waste. The one breakfast we had was very delicious and the ambiance was very nice. For the cost of more than $640 for a two night stay, we expected more. When we checked out, again no one around so left the keys and a note sharing these things we found should be addressed for future guests comfort on the front desk. We have stayed at other Bed and Breakfasts and are always greeted by the owners and feel welcomed. This is definitely not the case here. Save your money and find another place to stay.

I cannot give them a 1 star because I genuinely had an amazing experience the first and only time I've visited. I had a visit planned this year and I had to cancel. I followed the cancelation policy and they still refused to refund me. This is not professional behavior expected of a business. Please be weary when deciding to have your stay here. You will have a great time but if you need to cancel, THEY WILL KEEP YOUR MONEY and refuse contact with you. They do not respect or follow their own policies. Don't fall for it.