Top 5-Star Hotels in West Hollywood

Amazing stay at this hotel. We arrived after a nightmare experience of a 5 hour flight delay and the guy at check in immediately made us feel loads better, we were luckily upgraded to a suite and the room was fantastic, everything about it - living area, bedroom, bathroom all were spot on. The one thing this hotel did that really made it stand out is it just had lots of everything you might need, water in the room? how about 10 bottles? Towels? How about 3 each? It just made the whole stay so easy. The pool area is breathtaking with views over LA, the service around the pool was spot on. Again free water at the pool and you can just help yourself. Unlimited towels if you need them. We also had breakfast and ate by the pool and both were delicious. If I was coming back to LA this is where I would be staying. Thanks Pendry.

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

We enjoyed our stay at the London this past weekend. We were greeted warmly by Matthew at check-in, who accommodated our request for the view we wanted. The rooms were just as we remembered -- large and comfortable, with plentiful storage and beautiful bathrooms. The breakfast buffet was great, and we loved the lobby bar area, which was new since our last visit! The bar hostess on Saturday evening was especially friendly and welcoming. A lovely way to start our evening. Our only disappointment was with the pool staff this past Saturday. We'd been looking forward to a relaxing afternoon but there was a group of guests throwing a football across the pool for quite a while, often missing their mark. The pool servers completely ignored this. We saw a family with little kids almost get hit. Finally, we approached two staff members and kindly asked them to intervene but they were indifferent. We also had to ask them to remove several empty cups left by previous guests after dropping off our order. Not sure how they didn't notice the trash there. The London is otherwise lovely, so we'd love to see an improvement in their pool staff next time we visit. That would make a big difference in the guest experience.

Hotel room space can also be very good location to go to popular attractions not far from the hotel looks like just opened the lobby is still renovated now got a temporary lobby parking fee for one night 46 US dollars service staff is very warm in all aspects except our room air conditioning is really It’s too noisy, I don’t know if it’s the same as our room.

When I was inexplicably leaving the store, I said that I had to accept Amenity Fee. It seemed to be 30 knives. I didn’t explain anything when I first checked in. I don't know if the corresponding cost is a disposable toothbrush. There are drinks and snacks in the room, but there are no prices. The hotel is relatively new, so health is OK. But the price is relatively low cost. Not recommended to stay! Can't talk about any good experience

The hotel has 3-4 floors, and the pool view is pretty. The room was spacious enough and the king size bed was comfortable. However, there was a lot of musty smell in the hotel. And when I shower, the water doesn't drain quickly. There are many good hotels around the location, so I went to another hotel for breakfast.

My fiancé and I stayed at the Mondrian LA for 5 days at the end of July. We had a rough start to the trip, our luggage got lost (thanks to air Canada) and our reservation was lost once we got to the hotel. Marie Verdugo was patient, caring and extremely helpful and didn't give up on us. Our reservation was then found and from that point on the hotel was very generous and giving, we can't thank Marie and the whole staff enough! We will for sure be back!

The first time I go to LA to play here, the location is good, it is convenient to taxi from Universal Studios and Beverly Hills, more than 20 minutes. You can walk to Melrose Avenue, there is a shake shack next to the hotel, it is delicious. The decor is good and the rooms are large. Toiletries and slippers are provided.

Two wonderful nights at this lovely piece of LA history! Wonderful example of Art Deco architecture. The staff are welcoming, friendly and deliver excellent service. Dinner in the Tower Bar afforded us an opportunity to see two celebrities. Beds were incredibly comfortable with top quality pillows - the best I’ve ever experienced at a hotel. The soaking tub with candles was such a luxury. So many thoughtful touches. A wonderful stay! Thank you.

The service staff is very enthusiastic and it is very convenient to enter and exit. The parking fee in the back parking lot is a little more expensive. You can ask the waiter to park for you, the fee is the same