Hilton Garden Inn Jakarta Taman Palem

I recently stayed for 5 nights and had informed the hotel in advance of my arrival. As a regular guest, I come to appreciate the comfort and hospitality of Hilton. However, during this visit, I noticed that the housekeeping team seemed less attentive to guest habits and preferences example not replenishing coffee/ tea and inconsistent room cleaning time. I hope this feedback helps in maintaining the high standards.

I highly recommend this hotel Everytime I come to Jakarta,this is the only hotel I will stay Despite there is many around at PIK 1&2 I will still come here This hotel is like a home away from home Even on my this trip,there was some blunder in the room arrangement,but they were quick to remedy and make changes to it. The only thing they could have done better is rather than making me to wait aimlessly in the lobby.The least they could do is offer me a drink at the pool side. This is totally NOT ACCEPTABLE by Hilton hotel standards Other than that,I have no other complaints I hope they look into this,cos I m frequent traveller to this hotel

The shower glass curtain is too narrow. Making water easy to spill out. Carpet required better cleaning. Other than the above, all are fine. Will consider to stay in this hotel again next time go Jakarta.

Upon arrival, we were unable to check in immediately and had to wait until 12:00. Unfortunately, the bed sheet was stained and the towels were not properly cleaned. There is a mall located nearby, but it only offers limited options such as Starbucks, Burger King, and a few local restaurants. The main advantage of the hotel is its close proximity to the airport.

Hotel is clean and the staffs are friendly . Breakfast is so so in taste but choices are many .

This hotel is about 25 mins from the airport, the journey back to the airport is little shorter, about (20 mins) due to favourable freeway access. The hotel facilities are great, including a rooftop pool (super clean) and an excellent gym. There is a range of deckchairs and comfortable lounges. Most importantly, this hotel is connected to a shopping centre with range of restaurants including fast food (Burger King) and more refined options, including Chinese and Japanese restaurants. The mall also has a large supermarket (ground level) and Uniqlo chain store. In addition, there is another low cost shopping mall, just across the freeway, accessed via pedestrian pathway. (a 5 minute walk) This is great for clothing at super bargain prices. Staff at the hotel are very helpful and obliging. The rooms have all the essentials and my room (on the 15 floor) is also had great city views. Internet connection is fine and TV channels are OK, but there is no BBC and CNN. My only concern is the bathroom. The bathroom is very tiny and there limited bench space for your own toiletries. In addition, when the taking a shower, the water floods the bathroom floor, hitting the toilet. You need to use bathroom towels to mob the floor, after a shower. A simple shower curtain is required here. The toilet roll holder is difficult to access, (behind you) meaning you need to remove the roll to use. I booked this hotel last minute and therefore my hotel room rate was a little expensive compared to other options. Still, overall, I would recommend this hotel for its shopping mall, the fantastic swimming pool, and overall quality of hotel (despite the bathroom issue).