Tappan Zee Hotel

They don't have shampoo in the bathroom. No hairdryer too ,the rest was average , and I think it was smoking room and I asked not to

The shower didn't work the refrigerator didn't work No condiments just a bar soap a little bar soap Other than that it was okay quiet

Second time staying here and had a great stay. Check in was a breeze and hotel staff were friendly. Rooms have a mini fridge and microwave that came in hady.

The evening staff was excellent, kind and full of wonderful information. The manager had a very nice smile as he lied through his teeth to me. He wanted me to go through them and not you and gave me $10 back for a room he was charging another $100 more for as if I didn’t know a hotels, in this case a motel, works. But he escalated it. It was sad because the night crew as so sweet and I really wanted to be able to recommend this place because of the awesome shopping there with the Palisades Mall. That was the best if it.

Pros: The location is great. We were within 30 minutes of every place we needed to be. The Palisades Mall is literally a minute away, which is perfect if you plan on spending time there. The front desk clerks are very friendly, respectful, and helpful. Aesthetics: The hotel itself smells pretty bad. It's obvious that they try to mask it with air fresheners but it's not pleasant. The whole place looks run-down. In our room, the lampshades were broken, ceiling tiles were all water stained brown, the furniture was mismatched and beat up, no fixtures matched, broken tiles in the shower were replaced with tiles and grout that didn't match, sloppy paint job, etc. I appreciate that they do all the repairs themselves, but is it that hard to use the right colored grout? Or buy the matching silver faucet, not gold? Don't they see that it looks terrible like this? Appearance doesn't affect functionality, but it shows a lack of care and pride. What more people care about: -The outlet in the wall under the desk, where you would need to plug in a computer or something, was pushed so far into the wall that it wasn't usable. -When I pulled back the covers, there was long black hair all over one of the pillows on the bed, gross. -No door hanger to tell housekeeping that we didn't want service. Without a sign, we assumed they wouldn't come until we checked out, only to find that they had been in our room while we were gone. Yikes. Was the hotel usable? Yes. Will I come here again? Nooo.

Room was clean management was good and friendly. The place is old but kept up. The garbage stunk outside.