Embassy Suites by Hilton West Palm Beach Central

I like the new pool furniture and needed umbrellas also added dining tables and chairs on the pool deck. The property is well kept!!

Some Improvements Needed The staff was friendly and courteous, however the hotel is a little dated. At check in, the toilet in the room was not clean as the person who used it, sprinkled on the seat, luckily, I had cleaning agent to clean the seat. The sink in the kitchenette was dirty, the sink appearred coffee stained with a sugar packet paper in the sink for the entire 3 days stay. I did not used the kitchen. The bed was made on a daily basis, breakfast each morning, limited food selections, the same thing served each morning.

Staff is remarkably thoughtful and caring. Specifically Madison and Ricky at the front desk. Jolie the bartender I experienced a hardship and all three of these workers were there to support me and care for my needs.

The properties in a high congested area, but a lot of traffic and exhaust. There are a few shady characters in and around the property, but for the most part, don’t bother you.

Front desk staff (Jessie Villao) was very helpful and accommodating and was able to give us an upgrade.

It was nice that the hotel was so close to the Busch Gardens parks and that there was a shuttle to the parks but the breakfast buffet was often out of items, the phones in the room could not call the front deak, the room service did not deliver and the staff were rude when we tried to order room service.