Hotel Oversum Winterberg Ski- Und Vital Resort

I wanted to write a different review. The staff were friendly and attentive, the hotel clean and attractive, the facilities good, but that's where the positive part ends. If you build a hotel that resembles greenhouse, surely the first thing you install is air conditioning? Rooms were far too hot. And far too light (for us). We booked a suite - not cheap. Apparently in order to have your room made up you needed to inform reception before 12.00. Is this new? Have I missed something that is becoming the new cost-saving standard. So unmade room, insufficient toilet paper, waste bins full. Not good enough for the money. And not clearly enough communicated. We booked half board which included an evening buffet. Somewhat hit and miss in terms of quality. The acoustics in the dining area meant that it was very loud and that conversations across the room were easily heard. Not at all relaxing at meal times. So all in all, somewhat disappointed and probably would not return and cannot heartily recommend.