Holiday Inn Bristol - Filton

Stayed for just one night with my daughter and mum for a competition in Bath and girly weekend for my daughter's birthday. I mentioned this on booking and we arrived to balloons, chocolates, a lovely card and a birthday banner! She was thrilled. On top of all of the extras and wonderful room facilities. A hotel with conditioner is always a treat! We went for a swim and the pool was as warm as a bath and spotless. When we got back to the room someone knocked on the door with delicious brownies for her birthday too! Just immaculate and attentive service. She felt like a VIP. The bar area is gorgeously decorated and has board games to use. The breakfast was delicious. Absolutely faultless service. We are so grateful. Thank you so much. See you soon!

An excellent service, stayed in room 403, smooth check in, scan and pay for car parking, £5 for 24hrs, was offered a late checkout on signing up for the IHG membership, room was very clean, lovely view over a large green, beds very comfortable, bathroom was a good size, good quality shampoo, conditioner, body wash, fridge in room with still and sparkling water, Dolce gusto machine and espresso pods in room as well as the usual tea, coffee sachets, biscuits, chocolate bars and crisps. Hairdryer, iron and ironing board in little cupboard, TV was huge but despite best efforts couldn't get it to work, a minor issue. Staff a credit to the hotel, ate an evening meal, very tasty and reasonably priced. Would recommend.

Only dropped in for a morning coffee and to see what the place was like, but won’t be returning. Signage to the hotel is significantly lacking. The entrance is a mess, with work going on everywhere. The coffee lounge is pleasant but we had to wait 15 minutes for our coffees as the sole member of staff had just started serving a noisy group of 5 and took forever to do so. Not good enough.

When I first arrived I was a little worried as from the outside look run down but as I stepped into the hotel wow amazing clean and total different appearance. Check in was quick but to see Naima leaning on the back wall of reception on a mobile phone I didn’t really feel was very appealing and she seemed like she really didn’t want to be there. The moment I stepped into my room I was shocked so spotlessly clean,lovely to have biscuits,crisps and chocolate bar and water in the room thought this was a lovely touch.I booked a sofa bed room which I had but unfortunately it wasn’t made up so I went to reception spoke to Kavin who just said I’ll get it sorted again I think staff on reception need be re trained.I headed back to my room and within seconds of getting there I had a knock on my door from housekeeping as I opened the door I was greeted by Joanne who introduced herself as housekeeping supervisor and apologised for the misunderstanding reguarding the sofabed and that she would would set it up for me,which she did straight away whilst having a lovely conversation with me such a smiley,happy,friendly welcoming lady and whilst leaving she once again apologised to me and asked me if there was anything else she could do for me and hope we have a lovely stay. Had a lovely evening meal a great nights sleep and a lovely stay will definitely return. Please just consider the staff on reception !

A wonderful stay in this hotel, perfect for families. The staff in the hotel restaurant were so attentive friendly and nice! Very child friendly. Lovely extras in the room, nice warm pool, and lots of outdoor space. Would definitely recommend.

Stayed here in October and November and it's a pleasure to see the hotel has been updated and the rooms are fresh and modern. Reception staff are professional and friendly and checkin was a breeze . Only issues I experienced on both of my stays relate to the heating this appears to turn itself off after a set period which unfortunately means in the morning you wake to a cold room , This happened during both stays in different rooms on different levels , I understand energy saving but the coldest months are coming and waking to a cold room isn't great . The pillows are also not the thickest and for me they could do with improvement they feel like they've bought a value range of pillows . The food within the restaurant and bar is the normal Hotel fair but I found the portions to be large and the food well prepared and tasty . When I need to stay in Bristol again I wouldn't hesitate to stay here again apart from the heating the hotel is perfectly adequate for a few nights stay in a clean and fresh hotel