Premier Inn Woking Town Centre

Excellent room, polite staff nothing to complain about

Upgraded facilities are great! Perfect for a good night sleep.

We should have been informed there was still an ongoing issue with the hot water prior to arrival. Still blocked off by roadworks. No breakfast available. Like other reviews it is tired and dated. I would avoid. Not a good experience across all fronts.

I stayed here with my two daughters this week in a family room . This will be the last time I ever stay in this premier inn . Our first impressions were not great - First of all there is road works outside the hotel entrance cutting off the main entry way by car or foot to the hotel ( which we were not notified in advance ) it took us nearly 40 mins on foot trying to find our way into the hotel from the train station as it wasn’t clear how to get there . I stayed in a premier inn last week in Greenwich which had a similar issue but I was emailed twice before our stay warning us of the construction work and the road closure . Once we arrived 6:50pm it was cold and dark and we came up to reception to check in- the restaurant we noticed was disappointedly closed - no prior warning again. As we walked away my daughter mentioned it’s a shame it was closed as now we need to go out and get food ( the receptionist heard and said yes they have a water issue tonight so we have closed it ) . She said nothing else to us at this point & we went up to our room . Unfortunately this is prob one of the oldest runs down rooms we have ever stayed in - it had a really odd dirty smell & the walls were dirty / scuffed / and holes in places . Also it’s not an updated room so there was no plugs or usb near the beds only two sockets by the tv . After we had been for food my daughter got in the shower - she ran it for 15 mins No Hot Water . I went back to reception to ask why there is not hot water - he told me there is a problem with hot water but assumed it was just the restaurant because of the construction outside but a few guests like me had now been down to complain so he guessed it must be the whole hotel . He apologised but said it was out of his hands unfortunately. He said he was on a 4 hour window to have it fixed . I explained we had only checked in 1.5 hours before and the lady who checked us in - did not inform us that the hotel didn’t have hot water she made a remark as we walked away that the restaurant had no hot water . But it was her duty to have informed as at check in - as if she had I would have asked for a refund and check in at another hotel - it was unacceptable. Another family then arrived to complain about their room and only having one towel when they heard my complaint - they asked the employee how long the hotel has had no hot water for & he said since the night before . I was so shocked by this as he kept mentioning a 4 hour window to be have it fixed but he had then said the hotel has had no hot water since the day before - the hotel had over 24hrs to notify us all that there was no hot water & offered as an alternative hotel or a refund . He basically said there was nothing he could do . In the morning there was still no hot water so still no showers or even wash our hands in hot water - & now a hand printed sign was put in the lift to say the restaurant would be closed for breakfast and dinner . We had to then go out to get breakf