Guest User
January 4, 2024
Former hospital, the bathrooms have remained the same, smell of sewage, rotten pillows, very uncomfortable mattress, stained and holey sheets, dust, dirt and cobwebs everywhere! Completely zero problem solving, no one helped me solve the problems, in fact the girls at the reception treated me very badly! not even the manager "zuzanne" whose email they gave me at reception to get me out of the way never responded. Not even Booking customer service solved my problems. There isn't even a medical kit in the hotel and to get a thermometer they told me to make do at the pharmacy. There is no shower gel in the bathroom but you are notified of this only two days in advance by email. There is no change of sheets, cleaning or towels service. Nobody's coming! You are abandoned to yourself!!! The air conditioner is very dirty and I had a huge allergy and had to take antihistamine. Nightmare stay.
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